Enterprise Customer Success Manager

Bynder
California
Workplace: RemoteFull timeUSD 92,000 - 125,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Negotiation","Strategic thinking","Relationship management","Presentation"]

The Enterprise Customer Success Manager drives strategic value for high-profile, enterprise SaaS customers by owning success plans, renewing contracts, and coordinating with sales, partners, and product teams to enable adoption of Bynder’s AI-powered DAM platform and achieve measurable business outcomes across organizations.

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Bynder
Bynder
6 months ago

Enterprise Customer Success Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

The Enterprise Customer Success Manager drives strategic value for high-profile, enterprise SaaS customers by owning success plans, renewing contracts, and coordinating with sales, partners, and product teams to enable adoption of Bynder’s AI-powered DAM platform and achieve measurable business outcomes across organizations.
Location: California
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the trusted advisor to Bynder customers, providing strategic direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment.
  • •Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel.
  • •Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems.
  • •Own the strategic success plan: Set goals for value realization and develop and execute account/success plans to support those goals.
  • •Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager

Pay and Benefits

Salary: USD 92,000 - 125,000 annually
Perks:401kMedicalDentalVisionLifePaid Leave

Key Requirements

  • •7+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts.
  • •5+ years in enterprise SaaS within the DAM or MarTech industry, demonstrating technical aptitude and knowledge of DAM ecosystem and integrations (CMS, PIM, eCommerce, and Creative Tools).
  • •Exceptional business acumen and commercial skills including discovery, managing objections, quantifying value/outcomes, negotiations, and navigating blockers.
  • •Proven experience managing high-value, complex deployments and building relationships with Directors, VPs and C-level stakeholders.
  • •Experience managing end-to-end renewal cycles for high-value accounts, including strategy, proposals, procurement engagement
Experience:7+ yearsEnterprise SaaSDAMMarTechCMSPIMECommerceCreative Tools
Skills:CommunicationNegotiationStrategic thinkingRelationship managementPresentation
Tech Stack:SalesforceCatalystCRMAI toolsDAMCMSPIMECommerceCreative Tools

Company Brief

Bynder
Bynder provides an AI-enabled digital asset management (DAM) platform and marketing tools that help brands create, manage, distribute, and optimize digital content at scale for global teams and channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Amsterdam, Netherlands
Founded: 2013
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Glassdoor: 4.1
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