IWPB Client Services Associate (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government & Public AdministrationSkills: ["Communication","Negotiation","Influencing","Critical thinking","Customer service"]

Support IWPB Client Services by completing end-to-end KYC reviews and managing the full KYC journey within CDD tooling. Review customer KYC profiles, update documentation and data, perform risk assessment and Negative News/Facts screening, and determine Source of Wealth details. Drive customer outreach via email/voice/digital channels, maintain SLA and quality metrics, and publish concise summaries for business risk owners or relationship managers.

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FursaFursa
HSBC
HSBC
1 day ago

IWPB Client Services Associate (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support IWPB Client Services by completing end-to-end KYC reviews and managing the full KYC journey within CDD tooling. Review customer KYC profiles, update documentation and data, perform risk assessment and Negative News/Facts screening, and determine Source of Wealth details. Drive customer outreach via email/voice/digital channels, maintain SLA and quality metrics, and publish concise summaries for business risk owners or relationship managers.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Entry level

Key Responsibilities

  • •Own end-to-end case progression by planning, executing, and documenting customer outreach to refresh KYC information and close gaps within SLA.
  • •Drive timely customer responses using structured follow-ups across email, voice, and digital channels, escalating appropriately when delays occur.
  • •Perform CDD review steps, including risk assessment, Negative News & Facts screening, and Source of Wealth determination using required information.
  • •Analyze account activity and Source of Wealth details, and publish or refresh concise summaries for business risk owners/relationship managers.
  • •Maintain operational effectiveness and control by meeting monthly targets, managing a personal review/outreach/follow-up pipeline, and meeting quality and process standards.

Key Requirements

  • •Ability to multi-task and work through critical tasks under pressure to meet tight deadlines and SLAs.
  • •Strong verbal and written communication skills, with experience handling difficult conversations and complaints.
  • •Basic knowledge of compliance and audit standards, with ability to assess risk across different customer types.
  • •Fluency in spoken English and Bahasa Malaysia; Mandarin/Cantonese is required.
  • •Minimum 12 months of experience in dealing with CDD & systems (and exposure to retail/corporate CDD processes is a plus).
Experience:CDDComplianceFinancial services
Skills:CommunicationNegotiationInfluencingCritical thinkingCustomer service
Languages:EnglishBahasa MalaysiaMandarinCantonese
Tech Stack:CDD toolingLexisNexisFactiva

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn