Technical Account Manager, EMEA

Socket
London
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Communication","Problem-solving","Executive alignment","Customer advocacy","Documentation"]

Own customer success post-sale for European enterprise customers. Serve as the main technical point of contact, drive onboarding and integrations across CI/CD and developer tooling, and troubleshoot configuration or compatibility issues using logs and telemetry. Translate product capabilities into practical guidance, run architecture and security posture reviews, and lead QBRs and measurable success plans. Bring technical feedback back to Product and Engineering while advocating for adoption.

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FursaFursa
Socket
Socket
1 day ago

Technical Account Manager, EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 minutes agoStatus: Live

Job Summary

Own customer success post-sale for European enterprise customers. Serve as the main technical point of contact, drive onboarding and integrations across CI/CD and developer tooling, and troubleshoot configuration or compatibility issues using logs and telemetry. Translate product capabilities into practical guidance, run architecture and security posture reviews, and lead QBRs and measurable success plans. Bring technical feedback back to Product and Engineering while advocating for adoption.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own post-sale customer relationships as the main technical point of contact, advising on renewals, expansions, and upsells.
  • •Conduct quarterly business reviews, build measurable customer success plans, and align with customer Champions.
  • •Lead technical onboarding from setup through integration, coordinating with engineering to configure Socket across CI/CD systems and tooling.
  • •Investigate and resolve integration, configuration, and compatibility issues; use logs and telemetry, document fixes, and escalate to Engineering when needed.
  • •Run discovery conversations and architecture/security posture assessments; deliver workshops and deep-dives, and feed technical feedback into Product and Engineering.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsuranceParental LeaveRemote Work

Key Requirements

  • •6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar).
  • •2+ years as a dedicated point of contact for customers, including quarterly health checks and success ownership.
  • •Background in application security, DevSecOps, or open-source ecosystems.
  • •Experience with developer tooling and CI/CD platforms (e.g., GitHub Actions, Jenkins, CircleCI).
  • •Ability to read and reason about code (JavaScript, Python, TypeScript) and troubleshoot production environments alongside engineering teams.
Experience:6+ yearsOpen-sourceDevSecOpsApplication securityDeveloper toolingSaaS integration
Skills:CommunicationProblem-solvingExecutive alignmentCustomer advocacyDocumentation
Tech Stack:SlackGitHubZendeskVitallyHubSpotGrafanaGitHub ActionsJenkinsCircleCICI/CDAPIsWebhooksTelemetryLogs

Company Brief

Socket
Develops developer-focused tools and services to improve JavaScript/TypeScript package management, dependency workflows, and developer productivity for teams building modern web applications.
Industry: Developer Tools
Website