Customer Success Manager

Insider
São Paulo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: mastersSkills: ["Communication","Relationship-building","Strategic thinking","Project management","Proactivity"]

As a Customer Success Manager at Insider One, you will own partner retention metrics and act as the primary contact coordinating Product Onboarding, Technical Account Management, and Account Management to drive adoption, value realization, and long-term relationships with Brazil-based partners, while leveraging a technical background to read API docs and understand data flows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Insider
Insider
5 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

As a Customer Success Manager at Insider One, you will own partner retention metrics and act as the primary contact coordinating Product Onboarding, Technical Account Management, and Account Management to drive adoption, value realization, and long-term relationships with Brazil-based partners, while leveraging a technical background to read API docs and understand data flows.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Orchestrate efforts to keep adoption and usage high while driving value recognition and maintaining positive partner health.
  • •Provide best-use cases for partners, assist with panel usage, and train new partners to optimize product use.
  • •Lead internal projects and share expertise with the team, acting as a consultant to partners as needed.
  • •Manage and nurture long-term relationships with partners, leveraging strong portfolio management skills.
  • •Collaborate with Product Onboarding, Technical Account Management, and Account Management teams to serve as the primary partner contact.

Pay and Benefits

Perks:EsopLearning Budget

Key Requirements

  • •A university degree in Business, Marketing, Engineering, or related fields; an MBA is preferred.
  • •4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
  • •Knowledge or experience with digital marketing, martech, or advertising.
  • •Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus!).
  • •Strategic thinking with excellent project management skills.
Experience:4+ yearsSaaSDigital marketingMartechAdvertising
Education:Master's
Skills:CommunicationRelationship-buildingStrategic thinkingProject managementProactivity
Languages:EnglishPortugueseSpanish
Tech Stack:APIHTMLCSSXML

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website