Insider

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

As a Customer Success Manager at Insider One, you will own partner retention metrics and act as the primary contact coordinating Product Onboarding, Technical Account Management, and Account Management to drive adoption, value realization, and long-term relationships with Brazil-based partners, while leveraging a technical background to read API docs and understand data flows.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Orchestrate efforts to keep adoption and usage high while driving value recognition and maintaining positive partner health.
•Provide best-use cases for partners, assist with panel usage, and train new partners to optimize product use.
•Lead internal projects and share expertise with the team, acting as a consultant to partners as needed.
•Manage and nurture long-term relationships with partners, leveraging strong portfolio management skills.
•Collaborate with Product Onboarding, Technical Account Management, and Account Management teams to serve as the primary partner contact.

Pay and Benefits

Perks:EsopLearning Budget

Key Requirements

•A university degree in Business, Marketing, Engineering, or related fields; an MBA is preferred.
•4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
•Knowledge or experience with digital marketing, martech, or advertising.
•Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus!).
•Strategic thinking with excellent project management skills.

Experience:4+ yearsSaaSDigital marketingMartechAdvertising

Education:Master's

Skills:CommunicationRelationship-buildingStrategic thinkingProject managementProactivity

Languages:EnglishPortugueseSpanish

Tech Stack:APIHTMLCSSXML

Company Brief

Insider

Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website

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Insider

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Orchestrate efforts to keep adoption and usage high while driving value recognition and maintaining positive partner health.
•Provide best-use cases for partners, assist with panel usage, and train new partners to optimize product use.
•Lead internal projects and share expertise with the team, acting as a consultant to partners as needed.
•Manage and nurture long-term relationships with partners, leveraging strong portfolio management skills.
•Collaborate with Product Onboarding, Technical Account Management, and Account Management teams to serve as the primary partner contact.

Pay and Benefits

Perks:EsopLearning Budget

Key Requirements

•A university degree in Business, Marketing, Engineering, or related fields; an MBA is preferred.
•4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
•Knowledge or experience with digital marketing, martech, or advertising.
•Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus!).
•Strategic thinking with excellent project management skills.

Experience:4+ yearsSaaSDigital marketingMartechAdvertising

Education:Master's

Skills:CommunicationRelationship-buildingStrategic thinkingProject managementProactivity

Languages:EnglishPortugueseSpanish

Tech Stack:APIHTMLCSSXML

Company Brief

Insider

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website