Duty Manager - Front Office - Jumeirah Emirates Towers

Jumeirah
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1-3 yearsEducation: bachelorsSkills: ["Leadership","Communication"]

Act as the Resort’s overnight management representative, ensuring smooth Front Office operations and high guest satisfaction. Supervise overnight adherence to Front Office policies, handle escalations like overbooking and emergency guest visas, and coordinate lobby cleanliness. Record and document major incidents and guest feedback, support Team Leaders with group check-ins and registration checks, and report issues to the Assistant Front Office Manager for continuous improvement.

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FursaFursa
Jumeirah
Jumeirah
1 month ago

Duty Manager - Front Office - Jumeirah Emirates Towers

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Act as the Resort’s overnight management representative, ensuring smooth Front Office operations and high guest satisfaction. Supervise overnight adherence to Front Office policies, handle escalations like overbooking and emergency guest visas, and coordinate lobby cleanliness. Record and document major incidents and guest feedback, support Team Leaders with group check-ins and registration checks, and report issues to the Assistant Front Office Manager for continuous improvement.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Act as the Resort’s management representative during overnight hours to ensure smooth Front Office operations and guest satisfaction.
  • •Supervise overnight staff to ensure adherence to Front Office policies and procedures.
  • •Handle overbooking situations, emergency guest visas, and coordinate lobby cleanliness with relevant departments.
  • •Record relevant details of major incidents and important information in the guest feedback report.
  • •Support Team Leaders with tasks such as group check-ins and registration card checks, and escalate issues for continuous improvement.

Pay and Benefits

Perks:Health InsuranceLife InsuranceLearning BudgetRelocationTravel Allowance

Key Requirements

  • •1–3 years’ experience in Rooms Division at five-star luxury brands.
  • •Minimum two years of leadership experience within the Front Office Department.
  • •Bachelor’s degree in hospitality management or a relevant field.
  • •Excellent Opera knowledge (Front Office applications).
  • •Fluency in written and spoken English.
Experience:1-3 yearsHospitalityLuxury hospitalityRooms DivisionFive-star hotels
Education:Bachelor's
Skills:LeadershipCommunication
Languages:English
Tech Stack:Opera

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn