VP-Onboarding & Servicing.Retail Banking Ops - CCAM

Mashreq
Bengaluru
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsSkills: ["Leadership","Communication","Problem-solving"]

Oversee the strategic direction and day-to-day operations of digital onboarding and account servicing, ATM network management, and cash management. Lead teams to ensure regulatory compliance, customer satisfaction, and secure, efficient transaction processing. Drive process improvements and adoption of new technologies, manage budgets and financial performance, and strengthen relationships with customers, vendors, and internal stakeholders. Provide leadership, mentoring, and performance reporting to senior management.

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FursaFursa
Mashreq
Mashreq
1 month ago

VP-Onboarding & Servicing.Retail Banking Ops - CCAM

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Last checked: 1 hour agoStatus: Live

Job Summary

Oversee the strategic direction and day-to-day operations of digital onboarding and account servicing, ATM network management, and cash management. Lead teams to ensure regulatory compliance, customer satisfaction, and secure, efficient transaction processing. Drive process improvements and adoption of new technologies, manage budgets and financial performance, and strengthen relationships with customers, vendors, and internal stakeholders. Provide leadership, mentoring, and performance reporting to senior management.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Oversee and manage the strategic direction and operations of account onboarding & servicing, ATM networks, and cash management functions.
  • •Develop and implement strategies to ensure efficient and secure transactions while meeting regulatory and internal standards.
  • •Maintain smooth operations for account opening, servicing, ATM management, and cash handling, minimizing downtime and improving transaction processing times.
  • •Lead, mentor, and develop a high-performing team, including training and career development.
  • •Manage budgeting and financial performance, drive technology adoption for service improvement, and ensure robust risk management and compliance.

Key Requirements

  • •10+ years of experience in banking or financial services, focused on account management, ATM operations, and cash management.
  • •Understanding of banking technologies such as digital onboarding systems, ATM software, and cash management tools.
  • •In-depth knowledge of banking operations, account management, ATM networks, and cash management processes.
  • •Leadership experience in managing teams and driving strategic initiatives.
  • •Proficiency in budgeting, financial planning, and cost management, with strong verbal and written communication skills.
Experience:10+ yearsBankingFinancial services
Skills:LeadershipCommunicationProblem-solving

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor