Customer Support Team Leader (Turkish speaker)

Eaton
Budapest, Istanbul
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","People management","Coaching","Problem-solving"]

Lead a medium-sized customer support team and oversee the end-to-end order-to-invoice process, ensuring strong service levels. Coordinate day-to-day order and billing activities, handle customer escalation, and manage changes in backlog, demand, and pricing. Monitor KPIs and SLA performance, drive corrective actions and continuous improvement, and collaborate with internal stakeholders such as Supply Chain and Master Data. Fluent Turkish and English required, with ERP and customer support tools experience.

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Eaton
Eaton
2 months ago

Customer Support Team Leader (Turkish speaker)

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead a medium-sized customer support team and oversee the end-to-end order-to-invoice process, ensuring strong service levels. Coordinate day-to-day order and billing activities, handle customer escalation, and manage changes in backlog, demand, and pricing. Monitor KPIs and SLA performance, drive corrective actions and continuous improvement, and collaborate with internal stakeholders such as Supply Chain and Master Data. Fluent Turkish and English required, with ERP and customer support tools experience.
Location: Budapest, Istanbul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop Customer Support Representatives through 1:1s, performance evaluations, and quarterly reviews.
  • •Coordinate customer support services end-to-end from order to delivery and billing to meet SLA/KPI targets.
  • •Serve as the primary escalation point for customer issues and manage customer communications via phone and email.
  • •Monitor KPIs and business performance, report SLA performance, and develop corrective action plans when targets aren’t met.
  • •Drive continuous improvement using problem-solving methodologies and CIF tools while ensuring compliance with standard processes and EQMS requirements.

Pay and Benefits

Perks:Home OfficeLearning Budget

Key Requirements

  • •Bachelor’s degree (BS/BA) or equivalent.
  • •3–5 years of experience in customer service or a related field.
  • •Experience leading or coordinating a team is preferred.
  • •Strong communication skills in Turkish and English (verbal and written).
  • •Proficiency in Microsoft Office and experience with ERP systems (SAP, Oracle) is required.
Experience:3-5 yearsCustomer service
Education:Bachelor's
Skills:CommunicationInterpersonal skillsPeople managementCoachingProblem-solving
Languages:TurkishEnglish
Tech Stack:Microsoft OfficeSAPOracleERP systemsECommerce platformsContinuous Improvement Framework (CIF)Case Management toolsCPQSalesforceEQMS

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn