Fiserv

6 days ago

French Bilingual Client Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide Tier 2 client support by handling inbound calls and inquiries, answering questions about products, billing, and accounts, and troubleshooting issues while escalating when needed. Accurately document every interaction in the CRM in real time and help maintain a consistent, positive client experience. Work on-site Monday–Friday and meet performance targets such as call-handling time and customer satisfaction.

Location: Mississauga

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to inbound calls and customer inquiries promptly and professionally.
•Provide accurate information on products, services, billing, and account details.
•Troubleshoot and resolve customer issues efficiently, escalating when necessary.
•Document all interactions in the CRM system accurately and in real time.
•Meet or exceed performance targets, including call-handling time and customer satisfaction scores.

Pay and Benefits

Salary: 48,000 - 60,000

Perks:Paid LeavePaid SickHealth InsuranceDentalVisionRrspEsppLife InsuranceLong-term DisabilityEmployee Assistance

Key Requirements

•1+ years of experience in client support, customer service operations, or contact center environments.
•1+ years using CRM/case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
•1+ years troubleshooting account, billing, and service issues in a transactional or regulated environment.
•1+ years documenting cases and client communications in real time.
•1+ years using Microsoft Office (Excel, Outlook, Word).

Experience:1+ yearsFintechPaymentsFinancial services

Education:

Skills:CommunicationEmpathyCollaborationProblem-solving

Languages:French

Tech Stack:CRMSalesforce Service CloudZendeskMicrosoft OfficeExcelOutlookWord

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

6 days ago

French Bilingual Client Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Mississauga

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to inbound calls and customer inquiries promptly and professionally.
•Provide accurate information on products, services, billing, and account details.
•Troubleshoot and resolve customer issues efficiently, escalating when necessary.
•Document all interactions in the CRM system accurately and in real time.
•Meet or exceed performance targets, including call-handling time and customer satisfaction scores.

Pay and Benefits

Salary: 48,000 - 60,000

Perks:Paid LeavePaid SickHealth InsuranceDentalVisionRrspEsppLife InsuranceLong-term DisabilityEmployee Assistance

Key Requirements

•1+ years of experience in client support, customer service operations, or contact center environments.
•1+ years using CRM/case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
•1+ years troubleshooting account, billing, and service issues in a transactional or regulated environment.
•1+ years documenting cases and client communications in real time.
•1+ years using Microsoft Office (Excel, Outlook, Word).

Experience:1+ yearsFintechPaymentsFinancial services

Education:

Skills:CommunicationEmpathyCollaborationProblem-solving

Languages:French

Tech Stack:CRMSalesforce Service CloudZendeskMicrosoft OfficeExcelOutlookWord

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn