French Bilingual Client Service Specialist

Fiserv
Canada
Workplace: OnsiteFull time48,000 - 60,000Function: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Empathy","Collaboration","Problem-solving"]

Provide Tier 2 client support by handling inbound calls and inquiries, answering questions about products, billing, and accounts, and troubleshooting issues while escalating when needed. Accurately document every interaction in the CRM in real time and help maintain a consistent, positive client experience. Work on-site Monday–Friday and meet performance targets such as call-handling time and customer satisfaction.

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Fiserv
Fiserv
1 month ago

French Bilingual Client Service Specialist

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide Tier 2 client support by handling inbound calls and inquiries, answering questions about products, billing, and accounts, and troubleshooting issues while escalating when needed. Accurately document every interaction in the CRM in real time and help maintain a consistent, positive client experience. Work on-site Monday–Friday and meet performance targets such as call-handling time and customer satisfaction.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls and customer inquiries promptly and professionally.
  • •Provide accurate information on products, services, billing, and account details.
  • •Troubleshoot and resolve customer issues efficiently, escalating when necessary.
  • •Document all interactions in the CRM system accurately and in real time.
  • •Meet or exceed performance targets, including call-handling time and customer satisfaction scores.

Pay and Benefits

Salary: 48,000 - 60,000
Perks:Paid LeavePaid SickHealth InsuranceDentalVisionRrspEsppLife InsuranceLong-term DisabilityEmployee Assistance

Key Requirements

  • •1+ years of experience in client support, customer service operations, or contact center environments.
  • •1+ years using CRM/case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
  • •1+ years troubleshooting account, billing, and service issues in a transactional or regulated environment.
  • •1+ years documenting cases and client communications in real time.
  • •1+ years using Microsoft Office (Excel, Outlook, Word).
Experience:1+ yearsFintechPaymentsFinancial services
Education:
Skills:CommunicationEmpathyCollaborationProblem-solving
Languages:French
Tech Stack:CRMSalesforce Service CloudZendeskMicrosoft OfficeExcelOutlookWord

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn