Kick

5 months ago

CX Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

The CX Lead will optimize the annual close delivery process in collaboration with Operations, Engineering and CX to drive value for Small Business Owners and Accountants. You’ll design repeatable customer journeys, expand revenue opportunities, build a knowledge base, and respond to inquiries, shaping the product with feedback from real customer interactions in a fast-growing AI-native accounting platform.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Optimize our annual close delivery process in collaboration with Operations, Engineering and CX to improve efficiency and ARR/FTE
•Partner with Sales, Partnerships and Growth to deliver world-class customer experiences for customers and partners
•Design repeatable processes across the customer journey from handoff to year-end close and renewals
•Identify opportunities to increase expansion revenue and retention through a seamless customer experience
•Shape and maintain internal knowledge base and train team members to work effectively with Business Owners and Accountants

Pay and Benefits

Salary: CAD 100,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquityLife Insurance

Key Requirements

•Domain expertise in accounting with CPA preferred
•3–7+ years in SaaS Customer Success, CX Operations, or Implementation
•Exceptional writing and verbal communication, articulating customer needs clearly
•Empathy for entrepreneurs; experience with self-employed or small-business owners helpful
•Advanced undergraduate or graduate credentials (MS/MBA, CPA, EA) or consulting/advisory background

Experience:3-7 yearsSaaSCustomer successCx operationsImplementationAccounting

Education:Professional (JD, MD, etc.)

Skills:CommunicationWritingPlanningCustomer empathyProcess design

Certifications:CPA

Languages:English

Tech Stack:AccountingCRMCustomer success tooling

Company Brief

Kick

Kick is a live-streaming platform focused on gaming, IRL, and variety content, offering creators monetization tools, community features, and a competitive revenue-sharing model to attract streamers and viewers away from incumbent platforms.

Industry: Streaming Platforms

Founded: 2022

Website

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Kick

5 months ago

CX Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Optimize our annual close delivery process in collaboration with Operations, Engineering and CX to improve efficiency and ARR/FTE
•Partner with Sales, Partnerships and Growth to deliver world-class customer experiences for customers and partners
•Design repeatable processes across the customer journey from handoff to year-end close and renewals
•Identify opportunities to increase expansion revenue and retention through a seamless customer experience
•Shape and maintain internal knowledge base and train team members to work effectively with Business Owners and Accountants

Pay and Benefits

Salary: CAD 100,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquityLife Insurance

Key Requirements

•Domain expertise in accounting with CPA preferred
•3–7+ years in SaaS Customer Success, CX Operations, or Implementation
•Exceptional writing and verbal communication, articulating customer needs clearly
•Empathy for entrepreneurs; experience with self-employed or small-business owners helpful
•Advanced undergraduate or graduate credentials (MS/MBA, CPA, EA) or consulting/advisory background

Experience:3-7 yearsSaaSCustomer successCx operationsImplementationAccounting

Education:Professional (JD, MD, etc.)

Skills:CommunicationWritingPlanningCustomer empathyProcess design

Certifications:CPA

Languages:English

Tech Stack:AccountingCRMCustomer success tooling

Company Brief

Kick

Industry: Streaming Platforms

Founded: 2022

Website