Customer Success Manager (6 months contract)

CleverTap
São Paulo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Customer success management","Value realization","Relationship building","Coaching","Problem-solving"]

Own LATAM customer success end-to-end by driving value realization, product adoption, and measurable business outcomes. Build success plans, run account health checks, and develop champions through coaching and influencing. Serve as a trusted advisor and lead executive business reviews, collaborating on engagement and revenue-focused marketing campaigns. Use customer data and industry best practices to guide adoption, troubleshoot concerns, and ensure retention, expansion, and satisfaction.

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CleverTap
CleverTap
4 weeks ago

Customer Success Manager (6 months contract)

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Last checked: 4 hours agoStatus: Live

Job Summary

Own LATAM customer success end-to-end by driving value realization, product adoption, and measurable business outcomes. Build success plans, run account health checks, and develop champions through coaching and influencing. Serve as a trusted advisor and lead executive business reviews, collaborating on engagement and revenue-focused marketing campaigns. Use customer data and industry best practices to guide adoption, troubleshoot concerns, and ensure retention, expansion, and satisfaction.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time · 6 months
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive product adoption by building success plans to help customers realize value and achieve business outcomes.
  • •Develop a deep understanding of each customer’s business and conduct account health checks.
  • •Build a network of champions within accounts through education, coaching, and influencing.
  • •Conduct executive business reviews as a trusted advisor and advocate, representing customer needs to internal teams.
  • •Liaise on engagement and revenue-focused marketing campaigns and handle customer concerns to support retention and growth.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, Marketing, Business, or a related field.
  • •5–8 years of experience, including 2–3 years as a Customer Success Manager or Account Manager.
  • •Strong technical aptitude with basic understanding of SaaS platforms, mobile technologies, and digital marketing tools.
  • •Knowledge of APIs, SDKs, and data analytics tools.
  • •Good knowledge of customer lifecycle, retention strategies, and campaign management.
Experience:5-8 years
Education:Bachelor's
Skills:Customer success managementValue realizationRelationship buildingCoachingProblem-solving
Tech Stack:SaaSMobile technologiesAPIsSDKsData analyticsDigital marketing tools

Company Brief

CleverTap
Provides a customer engagement and retention platform that helps businesses analyze user behavior, run personalized campaigns, and optimize mobile and web experiences across the customer lifecycle.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn