Assistant Store Manager, Lalaport (KUALA LUMPUR, Kuala Lumpur, MY, 55100)

Crocs Inc.
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsSkills: ["Leadership","Teamwork","Communication","Problem-solving","Customer focus"]

Lead the store team to deliver standout customer experiences using Crocs’ C.H.A.R.M service model. Support daily retail operations including store opening/closing, cash handling, POS system management, stockroom replenishment, pricing/markdowns, loyalty promotion, and recovery standards. Partner with Store Management to coordinate and prioritize tasks across teams, maintain asset protection and compliance, and drive sales performance through improved individual KPIs while modeling core values.

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FursaFursa
Crocs Inc.
Crocs Inc.
2 days ago

Assistant Store Manager, Lalaport (KUALA LUMPUR, Kuala Lumpur, MY, 55100)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead the store team to deliver standout customer experiences using Crocs’ C.H.A.R.M service model. Support daily retail operations including store opening/closing, cash handling, POS system management, stockroom replenishment, pricing/markdowns, loyalty promotion, and recovery standards. Partner with Store Management to coordinate and prioritize tasks across teams, maintain asset protection and compliance, and drive sales performance through improved individual KPIs while modeling core values.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer experiences using Crocs’ C.H.A.R.M service model.
  • •Assist with daily retail operations, including consumer service, POS system management, stockroom management and replenishment, pricing/markdowns, loyalty promotion, and store cleanliness/recovery standards.
  • •Oversee store-wide operations in partnership with the Store Manager by coordinating, delegating, and prioritizing tasks across teams.
  • •Adhere to Crocs policies, including asset protection procedures, shortage prevention, inventory control, and compliance initiatives.
  • •Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives to elevate customer connection and experience.

Key Requirements

  • •Be 18 years or older.
  • •Have 2–3 years of retail experience, with a preference for prior store leadership roles.
  • •Be flexible with the work schedule, including nights, weekends, holidays, and extended hours.
  • •Show a proven track record inspiring and empowering teams while driving performance and results.
  • •Maintain regular attendance and punctuality; a valid driver’s license and acceptable driving record may be required if driving is essential.
Experience:2-3 yearsRetail
Skills:LeadershipTeamworkCommunicationProblem-solvingCustomer focus
Licenses:Driver’s license
Tech Stack:POS system

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn