Highspot

4 weeks ago

Manager, Technical Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead and coach a team of Technical Account Managers (TAMs) in a SaaS environment to drive platform adoption, deliver proactive technical guidance, and translate usage data into business outcomes. Collaborate with Customer Success, Sales, Support, and Product/Engineering to inform roadmaps, scale processes, and maintain deep product expertise while traveling ~15% for on-site engagements.

Location: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Seattle

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of Technical Account Managers. Coach your team on technical depth, customer communication, and strategic account planning. Set and uphold high performance standards while building a culture where people do their best work.
•Drive technical customer outcomes. Ensure your team delivers proactive technical guidance and best-practice recommendations that help customers adopt and get value from the Highspot platform - including AI-powered features like intelligent content recommendations, MCP based workflows, and automation capabilities.
•Own the data story. Guide your team to leverage platform analytics (usage trends, adoption metrics, health scores)- and translate those insights into clear business outcomes and ROI narratives for customers and internal stakeholders.
•Scale the organization. Partner with your management team to design and implement organizational, process, and operational improvements as the TAM function grows. Define playbooks, escalation frameworks, and engagement models that drive consistency and efficiency.
•Synthesize customer insight. Aggregate technical themes and product feedback from across your team’s portfolio to inform product roadmap decisions, feature refinement, and process improvements. Act as a credible voice of the customer with Product & Engineering.

Travel: Low travel

Pay and Benefits

Salary: USD 146,000 - 220,000 annually

Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

•4+ years of managing high-performing technical or customer-facing teams in a SaaS environment.
•8+ years of experience in technical account management, solutions engineering, customer success engineering, or a similar client-facing technical role.
•4+ years working with complex enterprise customers, including Fortune 2000 accounts.
•Proven track record of hiring, developing, and retaining strong technical talent.
•Experience guiding teams through enterprise change management and digital transformation initiatives – you understand what it takes to drive adoption across large, complex organizations.

Experience:4-8 yearsSaaSEnterpriseCRMAIPlatform analytics

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:AISaaSCRMREST APIsSAMLOIDCSCIMMCPEmail deliverabilityAnalyticsData storytelling

Company Brief

Highspot

Provides a sales enablement platform that helps revenue teams find, present, and track content, train sellers, and measure engagement to improve sales execution and buyer engagement across the customer lifecycle.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn

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Highspot

4 weeks ago

Manager, Technical Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of Technical Account Managers. Coach your team on technical depth, customer communication, and strategic account planning. Set and uphold high performance standards while building a culture where people do their best work.
•Drive technical customer outcomes. Ensure your team delivers proactive technical guidance and best-practice recommendations that help customers adopt and get value from the Highspot platform - including AI-powered features like intelligent content recommendations, MCP based workflows, and automation capabilities.
•Own the data story. Guide your team to leverage platform analytics (usage trends, adoption metrics, health scores)- and translate those insights into clear business outcomes and ROI narratives for customers and internal stakeholders.
•Scale the organization. Partner with your management team to design and implement organizational, process, and operational improvements as the TAM function grows. Define playbooks, escalation frameworks, and engagement models that drive consistency and efficiency.
•Synthesize customer insight. Aggregate technical themes and product feedback from across your team’s portfolio to inform product roadmap decisions, feature refinement, and process improvements. Act as a credible voice of the customer with Product & Engineering.

Travel: Low travel

Pay and Benefits

Salary: USD 146,000 - 220,000 annually

Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

•4+ years of managing high-performing technical or customer-facing teams in a SaaS environment.
•8+ years of experience in technical account management, solutions engineering, customer success engineering, or a similar client-facing technical role.
•4+ years working with complex enterprise customers, including Fortune 2000 accounts.
•Proven track record of hiring, developing, and retaining strong technical talent.
•Experience guiding teams through enterprise change management and digital transformation initiatives – you understand what it takes to drive adoption across large, complex organizations.

Experience:4-8 yearsSaaSEnterpriseCRMAIPlatform analytics

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:AISaaSCRMREST APIsSAMLOIDCSCIMMCPEmail deliverabilityAnalyticsData storytelling

Company Brief

Highspot

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn