HSBC

3 weeks ago

CLM Team Head

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead a team of case managers to support RM/CSEs with quality control, advice, and guidance for KYC due diligence during complex client onboardings and ongoing reviews. Ensure quality is maintained through QC tasks, quality assurance checks, and support for internal/external audits. Solve issues to keep account openings and reviews timely and compliant, while coaching the team and assisting with policy implementation, training, and CLM process improvements.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Lead a team of case managers to provide QC, advice, and guidance to RM/CSEs for KYC due diligence during complex client onboarding and ongoing reviews.
•Maintain quality of QC tasks and ensure high standards for Quality Assurance checks and audits by internal and external auditors.
•Provide problem solving and solutions to help RM/CSEs complete account openings and ongoing reviews in a timely manner while meeting regulatory and policy requirements.
•Ensure wellbeing of team members through coaching and escalation handling.
•Assist with policy/procedural implementation and trainings, support CLM-related process improvements and projects, and handle other assigned tasks.

Key Requirements

•Strong working knowledge of AML, regulations, and regulatory compliance in banking and financial services.
•Experience managing and leading a team of case managers.
•Solid problem-solving ability to support timely, compliant account openings and ongoing reviews.
•Ability to manage a busy workload, prioritise, and maintain strong teamwork.
•Minimum of a B.A. degree or relevant 7-10 years of work experience, with strong English fluency for reporting and governance papers.

Experience:7-10 yearsBankingFinancial services

Education:Bachelor's

Skills:Team managementProblem-solvingWorkload prioritizationTeamworkCommunication

Languages:English

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 weeks ago

CLM Team Head

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Lead a team of case managers to provide QC, advice, and guidance to RM/CSEs for KYC due diligence during complex client onboarding and ongoing reviews.
•Maintain quality of QC tasks and ensure high standards for Quality Assurance checks and audits by internal and external auditors.
•Provide problem solving and solutions to help RM/CSEs complete account openings and ongoing reviews in a timely manner while meeting regulatory and policy requirements.
•Ensure wellbeing of team members through coaching and escalation handling.
•Assist with policy/procedural implementation and trainings, support CLM-related process improvements and projects, and handle other assigned tasks.

Key Requirements

•Strong working knowledge of AML, regulations, and regulatory compliance in banking and financial services.
•Experience managing and leading a team of case managers.
•Solid problem-solving ability to support timely, compliant account openings and ongoing reviews.
•Ability to manage a busy workload, prioritise, and maintain strong teamwork.
•Minimum of a B.A. degree or relevant 7-10 years of work experience, with strong English fluency for reporting and governance papers.

Experience:7-10 yearsBankingFinancial services

Education:Bachelor's

Skills:Team managementProblem-solvingWorkload prioritizationTeamworkCommunication

Languages:English

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn