Operations Manager - Nottingham Sort Centre

Relay Tech
Nottingham
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["People management","Communication","Problem-solving","Ownership","Continuous improvement"]

Run shifts at a Hybrid Sort Centre, leading 50–100+ operatives through high-volume sortation where minutes matter. Report to the Site Manager/Head of Site, deploy people end to end, and ensure measurable month-over-month improvement across key site metrics. Own shift handovers, manage health & safety, triage issues during peaks/outages, and drive live operational changes such as robotics, new sortation tech, and onboarding new clients.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Relay Tech
Relay Tech
5 days ago

Operations Manager - Nottingham Sort Centre

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Run shifts at a Hybrid Sort Centre, leading 50–100+ operatives through high-volume sortation where minutes matter. Report to the Site Manager/Head of Site, deploy people end to end, and ensure measurable month-over-month improvement across key site metrics. Own shift handovers, manage health & safety, triage issues during peaks/outages, and drive live operational changes such as robotics, new sortation tech, and onboarding new clients.
Location: Nottingham
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Run shift operations end to end, including people deployment, throughput, quality standards, and health & safety compliance.
  • •Lead, develop, and performance-manage a frontline team of 50–100+ operatives.
  • •Build and own operation controls, cadences, metrics, SOPs, and change management mechanisms, ensuring adoption.
  • •Plan for future shifts (labour, training, and risks) and complete clear end-of-shift handovers.
  • •Stay decisive during volume peaks, outages, and labour gaps; triage, solve quickly, contain impact, restore flow, and implement changes such as robotics, new sortation tech, and client onboarding.

Key Requirements

  • •Experience scaling something from zero (a site, market, process, or program).
  • •Proven ability to manage a physical operation with people on the floor (e.g., quick commerce, e-commerce fulfillment, last mile, 3PL, food production, airport ground handling, rail).
  • •Strong people management skills, able to brief large frontline teams at shift start and communicate problems clearly to senior leadership the same day.
  • •Track and improve operational outcomes by owning metrics you created or redefined, explaining what was wrong and what changed afterward.
  • •Experience working embedded in frontline operations or directly leading frontline teams to deliver outcomes.
Experience:LogisticsE-commerceFulfillmentQuick commerce
Skills:People managementCommunicationProblem-solvingOwnershipContinuous improvement

Company Brief

Relay Tech
Relay Technologies (relaytech.co) is an API-first, tech-enabled delivery network that optimizes e-commerce deliveries using AI-driven routing, real-time tracking and a distributed courier network to lower costs and emissions for retailers.
Industry: Last Mile Delivery
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 100M to 250M
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2022
WebsiteLinkedIn