Customer Service Representative (Bilingual)

GMS
United States
Workplace: OnsiteFull timeUSD 25.19 - 32.07 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Self-management","Organizational skills","Attention to detail","Professional communication"]

Provide exceptional customer service by handling phone, face-to-face, and written communications in a fast-paced showroom environment. Greet customers, troubleshoot order and calling needs, route inquiries to sales when appropriate, and take orders at the counter or by phone. Use company computer systems for order entry, complete sales orders and cash sales, and build product knowledge of drywall/building materials to assist customers.

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GMS
GMS
3 months ago

Customer Service Representative (Bilingual)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 days agoStatus: Live

Job Summary

Provide exceptional customer service by handling phone, face-to-face, and written communications in a fast-paced showroom environment. Greet customers, troubleshoot order and calling needs, route inquiries to sales when appropriate, and take orders at the counter or by phone. Use company computer systems for order entry, complete sales orders and cash sales, and build product knowledge of drywall/building materials to assist customers.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide professional phone, face-to-face, and written customer communications.
  • •Greet customers, determine problems/orders/reasons for calling, and route questions to sales staff when needed.
  • •Take orders at the sales counter and over the phone.
  • •Use company computer systems for order entry and complete sales orders, including tender cash sales.
  • •Develop product knowledge and maintain a clean, properly stocked showroom.

Pay and Benefits

Salary: USD 25.19 - 32.07 hourly
Perks:Health InsuranceDentalVision401kEquityPaid Leave

Key Requirements

  • •High school diploma or GED equivalent.
  • •Bilingual preferred.
  • •Strong computer skills and ability to self-manage while interacting with the public.
  • •Strong organizational skills and attention to detail.
  • •Communicate professionally verbally and in writing.
Education:High School
Skills:Customer serviceSelf-managementOrganizational skillsAttention to detailProfessional communication
Languages:Bilingual
Tech Stack:Computer systemsOrder entry

Company Brief

GMS
Distributes specialty building materials, including drywall, ceilings, steel framing, and insulation, to residential and commercial contractors. Operates a broad network of local branches serving construction and renovation markets across North America.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tucker, United States
Founded: 1971
WebsiteLinkedIn