1 month ago

Credit and Collections Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead OpenAI's global credit and collections operations, shaping the risk framework, driving collections performance, and enabling AI-enabled automation to improve cash flow, aging, and customer experience across a fast-growing enterprise portfolio.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Set the strategic direction for OpenAI’s credit and collections function, including portfolio management, aging reviews, cash forecasting, collections prioritization, and customer-risk monitoring.
•Own and continuously improve the credit-risk framework for new and existing customers, including credit reviews, risk assessments, credit limits, payment terms, exception management, and escalation criteria.
•Drive collections performance across OpenAI’s global receivables portfolio, with a focus on improving cash collections, reducing aging, optimizing DSO, and minimizing bad-debt exposure.
•Lead resolution of complex and high-value customer escalations, including overdue balances, billing disputes, payment delays, payment plans, service-suspension decisions, and other material receivables matters.
•Define and execute the AI and automation roadmap for credit and collections, including intelligent account prioritization, risk detection, customer-outreach support, dispute routing, reporting, and exception management.

Pay and Benefits

Salary: USD 185,000 - 205,000 annually

Equity and Bonus:Equity

Key Requirements

•10+ years of experience in credit, collections, accounts receivable, or broader Order to Cash operations, with a track record of improving performance in a complex, high-growth environment.
•Strong understanding of commercial credit risk, collections strategy, AR aging, DSO management, reserves, write-offs, dispute resolution, and cash application processes.
•Experience developing or refining credit policies, payment-term guidelines, escalation frameworks, and approval processes for new and existing customers.
•Demonstrated ability to manage complex and high-value customer escalations while balancing financial risk, commercial priorities, and customer experience.
•Experience supporting enterprise customers and multiple revenue models, including subscription, usage-based, or hybrid billing arrangements.

Experience:10+ years

Skills:Data analysisCommunicationLeadershipProblem-solvingStakeholder management

Tech Stack:AIAutomationAnalyticsARDSOERP

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

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OpenAI

1 month ago

Credit and Collections Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Banking, Lending & Credit

Key Responsibilities

•Set the strategic direction for OpenAI’s credit and collections function, including portfolio management, aging reviews, cash forecasting, collections prioritization, and customer-risk monitoring.
•Own and continuously improve the credit-risk framework for new and existing customers, including credit reviews, risk assessments, credit limits, payment terms, exception management, and escalation criteria.
•Drive collections performance across OpenAI’s global receivables portfolio, with a focus on improving cash collections, reducing aging, optimizing DSO, and minimizing bad-debt exposure.
•Lead resolution of complex and high-value customer escalations, including overdue balances, billing disputes, payment delays, payment plans, service-suspension decisions, and other material receivables matters.
•Define and execute the AI and automation roadmap for credit and collections, including intelligent account prioritization, risk detection, customer-outreach support, dispute routing, reporting, and exception management.

Pay and Benefits

Salary: USD 185,000 - 205,000 annually

Equity and Bonus:Equity

Key Requirements

•10+ years of experience in credit, collections, accounts receivable, or broader Order to Cash operations, with a track record of improving performance in a complex, high-growth environment.
•Strong understanding of commercial credit risk, collections strategy, AR aging, DSO management, reserves, write-offs, dispute resolution, and cash application processes.
•Experience developing or refining credit policies, payment-term guidelines, escalation frameworks, and approval processes for new and existing customers.
•Demonstrated ability to manage complex and high-value customer escalations while balancing financial risk, commercial priorities, and customer experience.
•Experience supporting enterprise customers and multiple revenue models, including subscription, usage-based, or hybrid billing arrangements.

Experience:10+ years

Skills:Data analysisCommunicationLeadershipProblem-solvingStakeholder management

Tech Stack:AIAutomationAnalyticsARDSOERP

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor