Thumbtack

6 months ago

Manager, Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead and coach a team of Success Specialists to drive measurable value for service professionals on Thumbtack. Own retention, satisfaction, churn prevention, and growth across your Pro portfolios by improving renewal readiness, identifying at-risk Pros using health signals, and scaling consistent execution through playbooks, QBRs, and tight feedback loops with Product. Use performance metrics like NRR/GRR, churn, CSAT, adoption, and time-to-value to continuously improve outcomes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and coach a team of 8–10 Success Specialists focused on retention, satisfaction, churn prevention, and growth.
•Improve gross and net revenue retention through proactive outreach, renewal readiness, and risk mitigation.
•Identify at-risk Pros using health signals and coach effective save and recovery strategies.
•Drive adoption of high-impact Thumbtack features and close feedback loops with Product partners.
•Monitor and refine playbooks and performance against metrics including NRR, GRR, churn, CSAT, adoption, and time-to-value.

Pay and Benefits

Salary: USD 81,400 - 130,900 annually

Key Requirements

•8+ years of experience in Customer Success, Account Management, or post-sales leadership in a B2B, SaaS, or marketplace environment.
•3+ years of experience leading quota- and KPI-driven customer-facing teams.
•Demonstrated success driving retention, satisfaction, and revenue outcomes across measurable KPIs.
•Strong people leadership experience coaching, developing, and managing performance.
•Comfort using data, CRM, and customer success tools to diagnose issues and drive decisions.

Experience:8+ yearsB2BSaaSMarketplace

Skills:People leadershipCoachingData-driven decision-makingCommunicationOperational rigor

Tech Stack:CRM

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

6 months ago

Manager, Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead and coach a team of 8–10 Success Specialists focused on retention, satisfaction, churn prevention, and growth.
•Improve gross and net revenue retention through proactive outreach, renewal readiness, and risk mitigation.
•Identify at-risk Pros using health signals and coach effective save and recovery strategies.
•Drive adoption of high-impact Thumbtack features and close feedback loops with Product partners.
•Monitor and refine playbooks and performance against metrics including NRR, GRR, churn, CSAT, adoption, and time-to-value.

Pay and Benefits

Salary: USD 81,400 - 130,900 annually

Key Requirements

•8+ years of experience in Customer Success, Account Management, or post-sales leadership in a B2B, SaaS, or marketplace environment.
•3+ years of experience leading quota- and KPI-driven customer-facing teams.
•Demonstrated success driving retention, satisfaction, and revenue outcomes across measurable KPIs.
•Strong people leadership experience coaching, developing, and managing performance.
•Comfort using data, CRM, and customer success tools to diagnose issues and drive decisions.

Experience:8+ yearsB2BSaaSMarketplace

Skills:People leadershipCoachingData-driven decision-makingCommunicationOperational rigor

Tech Stack:CRM

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn