Part Time Customer Advocate , VM, Market Operations

Carvana
Houston
Workplace: OnsitePart timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Communication","Attention to detail","Problem-solving","Safety-focused"]

Serve as the onsite face of Carvana at a customer-facing Vending Machine experience, providing a memorable pickup interaction. Complete customer paperwork and enter thorough notes into the customer tracking system, while swiftly resolving questions and minor vending machine technical issues. Support safe operations by maintaining a clean driving record and assisting with physically demanding vehicle handling. Work 6 days/week with required Saturdays and hourly pay with performance-based growth.

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FursaFursa
Carvana
Carvana
4 months ago

Part Time Customer Advocate , VM, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the onsite face of Carvana at a customer-facing Vending Machine experience, providing a memorable pickup interaction. Complete customer paperwork and enter thorough notes into the customer tracking system, while swiftly resolving questions and minor vending machine technical issues. Support safe operations by maintaining a clean driving record and assisting with physically demanding vehicle handling. Work 6 days/week with required Saturdays and hourly pay with performance-based growth.
Location: Houston
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Create an amazing, memorable pickup experience for customers at the on-site Vending Machine.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Answer customer questions and resolve minor technical issues related to the vending machine process.
  • •Maintain safe driving and a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
  • •Drive 6-days/week schedule availability including required Saturdays and meet shift hour requirements (7 am - 3 pm or 1 pm - 9 pm).

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquityLearning Budget

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles onto the Vending Machine.
  • •Ability to walk/stand for extended periods (8+ hours) and handle required body movements and lifting of up to 50 lbs.
  • •Must be able to read, write, speak and understand English.
  • •Must have (or obtain) a Notary within the first 90 days of employment and be able to satisfy state-specific access requirements for DMV/title and registration systems.
Experience:2+ years
Skills:Customer serviceCommunicationAttention to detailProblem-solvingSafety-focused
Licenses:NotaryValid driver's licenseVehicle Verifier license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn