Customer Care Specialist II (Manheim)

Provide advanced, mid-level customer care across phone, email/chat, and ticketing systems for Manheim customers. Triage and resolve Tier 1 issues related to customer configurations, company software, and vendor integrations; troubleshoot basic problems, document cases, and escalate complex or recurring issues. Deliver one-on-one training and follow up across teams to ensure timely resolution, while using appropriate tools to assess customer records and maintain a high-quality customer experience.