Global Technical Support - Lab Support New Grad
Ciena
Ottawa
Workplace: OnsiteFull timeUSD 59,400 - 95,000 annuallyFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Troubleshooting","Documentation","Attention to detail","Problem-solving","Time management"]Support remote technical support engineers by operating and advancing a global technical support lab. Maintain lab infrastructure (configuration, maintenance readiness), manage inventory and assets, and run documentation systems and web tools using technologies like Apache and SharePoint. Set up and maintain lab test environments, administer VM infrastructure on VMware ESXi (Windows 10), and perform upgrades, software installs, patching, and optical fiber cleaning while replicating customer network conditions.
