Universal Banker (Weston-Super-Mare, GB, BS23 1JE)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer service","Resilience","Ownership"]

Provide outstanding customer service as first point of contact in the Branch Customer Service Team, educating customers on HSBC digital services and helping them choose how to bank. Raise fraud awareness, identify customers who may be vulnerable, and support those with more complex banking needs to ensure financial inclusion. You’ll manage customer enquiries through to resolution, using training and HSBC systems to deliver a personalised, friendly, efficient experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
1 day ago

Universal Banker (Weston-Super-Mare, GB, BS23 1JE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide outstanding customer service as first point of contact in the Branch Customer Service Team, educating customers on HSBC digital services and helping them choose how to bank. Raise fraud awareness, identify customers who may be vulnerable, and support those with more complex banking needs to ensure financial inclusion. You’ll manage customer enquiries through to resolution, using training and HSBC systems to deliver a personalised, friendly, efficient experience.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Be the first point of contact for customers in the Branch Customer Service Team and deliver an exceptional customer experience.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Raise fraud awareness and identify customers who may be in vulnerable situations.
  • •Support customers with more complex banking needs to help them feel supported in their choices.
  • •Take ownership of individual customer needs and manage enquiries through to resolution.

Pay and Benefits

Salary: GBP 27,200 annually
Equity and Bonus:Equity
Perks:Health InsurancePensionLife InsuranceDiscountsFlexible Benefits

Key Requirements

  • •Work as a first point of contact in the branch customer service team and deliver an exceptional customer experience.
  • •Demonstrate excellent communication skills to engage in effective conversations and show empathy.
  • •Take ownership of customer enquiries through to resolution while maintaining a personalised, friendly, efficient service.
  • •Be resilient in a continuous changing environment.
  • •Applications are open to UK residents over age 18 with a valid right to work in the UK for a minimum of 14 months (no sponsorship).
Skills:CommunicationEmpathyCustomer serviceResilienceOwnership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn