Fortinet

1 month ago

Service Relationship Manager EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

The Service Relationship Manager (SRM) guides customers post-sale, overseeing onboarding and adoption of Fortinet technology across multiple European and Middle East locations. You’ll govern service delivery, track adoption metrics, and collaborate cross-functionally to ensure customer success and renewals of Fortinet services.

Location: Sophia Antipolis, Madrid, London, Frankfurt

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop in-depth understanding of FortiSASE and how it solves customer challenges; tailor onboarding and deployment to customer needs.
•Lead a seamless onboarding process (kick-off, deployment, PS delivery) using existing ADS templates.
•Create a Success Plan with milestones based on customer priorities and maintain governance structures across customer, partner, and Fortinet teams.
•Build and maintain a network of customer stakeholders to strengthen the customer journey and drive adoption.
•Act as the customer’s trusted advisor and single point of contact for ADS services, coordinating resources to resolve issues and ensure service delivery.

Key Requirements

•Experience in Service Management Delivery and/or Customer Success, ideally with Enterprise customers to drive adoption of FortiSASE.
•Proven ability to govern cross-functional delivery, identify trends, and deliver service reporting.
•Analytical, proactive, and able to manage multiple customer requests with strong communication skills.
•Technical knowledge of FortiSASE technology, cybersecurity, and computer networks.
•Bachelor’s Degree or equivalent; ITIL Foundation certification is desirable (FortiSASE certification or equivalent is a plus).

Experience:CybersecurityEnterprise IT

Education:Bachelor's

Skills:CommunicationAnalyticalProblem-solvingStakeholder managementLeadership

Certifications:ITIL FoundationFortiSASE (plus)

Languages:English

Tech Stack:FortiSASEADSPS deliveryCybersecurity networks

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 month ago

Service Relationship Manager EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Sophia Antipolis, Madrid, London, Frankfurt

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop in-depth understanding of FortiSASE and how it solves customer challenges; tailor onboarding and deployment to customer needs.
•Lead a seamless onboarding process (kick-off, deployment, PS delivery) using existing ADS templates.
•Create a Success Plan with milestones based on customer priorities and maintain governance structures across customer, partner, and Fortinet teams.
•Build and maintain a network of customer stakeholders to strengthen the customer journey and drive adoption.
•Act as the customer’s trusted advisor and single point of contact for ADS services, coordinating resources to resolve issues and ensure service delivery.

Key Requirements

•Experience in Service Management Delivery and/or Customer Success, ideally with Enterprise customers to drive adoption of FortiSASE.
•Proven ability to govern cross-functional delivery, identify trends, and deliver service reporting.
•Analytical, proactive, and able to manage multiple customer requests with strong communication skills.
•Technical knowledge of FortiSASE technology, cybersecurity, and computer networks.
•Bachelor’s Degree or equivalent; ITIL Foundation certification is desirable (FortiSASE certification or equivalent is a plus).

Experience:CybersecurityEnterprise IT

Education:Bachelor's

Skills:CommunicationAnalyticalProblem-solvingStakeholder managementLeadership

Certifications:ITIL FoundationFortiSASE (plus)

Languages:English

Tech Stack:FortiSASEADSPS deliveryCybersecurity networks

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn