Client Support Tier 1

Fiserv
India
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsSkills: ["Attention to detail","Organizational skills","Problem-solving","Time management","Continuous improvement"]

Support daily operations by processing payment transactions, handling chargebacks, and investigating customer disputes. Review and respond to client queries related to disputes, funding, and tax documentation, while maintaining accurate records and updating dispute management systems. Audit work for accuracy and compliance, resolve exceptions in automated chargeback processes using RPA tools, and help improve workflows to meet SLAs and service quality standards.

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Fiserv
Fiserv
1 month ago

Client Support Tier 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Closed
Reposted: similar role first listed 1 month ago

Job Summary

Support daily operations by processing payment transactions, handling chargebacks, and investigating customer disputes. Review and respond to client queries related to disputes, funding, and tax documentation, while maintaining accurate records and updating dispute management systems. Audit work for accuracy and compliance, resolve exceptions in automated chargeback processes using RPA tools, and help improve workflows to meet SLAs and service quality standards.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Investigate and resolve customer disputes and complaints related to payment transactions.
  • •Review and process chargebacks, merchant inquiries, and transaction-related requests in line with network rules and company policies.
  • •Research and respond to client queries regarding disputes, funding, and tax documentation.
  • •Maintain accurate records, update dispute management systems, and audit files and processes for accuracy and compliance.
  • •Manage and resolve exceptions in automated chargeback processes using RPA tools and support SLA-driven workflow and case volume management.

Key Requirements

  • •Experience analyzing transaction data and resolving disputes.
  • •Minimum 2 years of experience in operations, production analysis, or process improvement roles.
  • •Knowledge of RPA tools, especially UiPath, is preferred.
  • •Strong verbal and written communication, research, and investigation abilities.
  • •Basic knowledge of Microsoft Excel and Word.
Experience:2+ yearsFintechPayments
Skills:Attention to detailOrganizational skillsProblem-solvingTime managementContinuous improvement
Tech Stack:UiPathRPAMicrosoft ExcelMicrosoft Word

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn