Cisco

1 month ago

Software Consulting Engineer - Japan CX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Join as a technical liaison for Cisco’s Customer Engagement & Experience team in Japan. Design, deploy, and troubleshoot software-based integrations, automate deployments with CI/CD, and collaborate across Customer Success, Sales, Support, and Product/Engineering to ensure a unified customer experience. Develop reusable tools, APIs, and automation frameworks to accelerate delivery and enable long-term customer self-sufficiency in a hybrid environment.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Design, deploy, optimize, migrate, and troubleshoot software-based solutions that extend Cisco products for seamless integration with customer environments and third-party systems.
•Serve as a focal point for proactive problem resolution and provide timely support across Cisco and third-party technologies.
•Develop and review technical deliverables to support customer engagements and enable knowledge transfer and long-term customer self-sufficiency.
•Develop and test automation scripts and middleware to streamline delivery and reduce manual work, leveraging AI and automation where appropriate.
•Collaborate across internal teams (Senior CEs, Cisco Account Teams, Partners) to understand customer objectives and deliver a unified customer experience.

Key Requirements

•Bachelor’s degree plus 2 years of related experience, or Master’s degree plus 0 years of related experience, or 6 years of related experience
•Associate level (e.g., CCNA) or equivalent relevant certification expected
•Strong software integration and automation experience including scripting, middleware development, and CI/CD pipelines
•Ability to engage with customers and work within a highly matrixed environment to build relationships and map customer needs to project scopes
•Knowledge of APIs, SDKs, and middleware; experience with secure coding practices and Agile/DevOps methodologies

Experience:ITNetworkingEnterprise IT

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingCustomer focusAdaptability

Certifications:CCNA

Tech Stack:APIsSDKsMiddlewareCI/CDScriptingAutomationCloud

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Software Consulting Engineer - Japan CX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Design, deploy, optimize, migrate, and troubleshoot software-based solutions that extend Cisco products for seamless integration with customer environments and third-party systems.
•Serve as a focal point for proactive problem resolution and provide timely support across Cisco and third-party technologies.
•Develop and review technical deliverables to support customer engagements and enable knowledge transfer and long-term customer self-sufficiency.
•Develop and test automation scripts and middleware to streamline delivery and reduce manual work, leveraging AI and automation where appropriate.
•Collaborate across internal teams (Senior CEs, Cisco Account Teams, Partners) to understand customer objectives and deliver a unified customer experience.

Key Requirements

•Bachelor’s degree plus 2 years of related experience, or Master’s degree plus 0 years of related experience, or 6 years of related experience
•Associate level (e.g., CCNA) or equivalent relevant certification expected
•Strong software integration and automation experience including scripting, middleware development, and CI/CD pipelines
•Ability to engage with customers and work within a highly matrixed environment to build relationships and map customer needs to project scopes
•Knowledge of APIs, SDKs, and middleware; experience with secure coding practices and Agile/DevOps methodologies

Experience:ITNetworkingEnterprise IT

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingCustomer focusAdaptability

Certifications:CCNA

Tech Stack:APIsSDKsMiddlewareCI/CDScriptingAutomationCloud

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor