Customer Specialist

CarMax
Washington
Workplace: OnsiteFull timeUSD 21.5 - 32.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first experience that supports vehicle buying, selling, and servicing. Guide customers through sales, appraisals, test drives, and financing applications while performing accurate vehicle condition assessments. Manage inventory processes, handle administrative paperwork and payments, and coordinate service appointments by reviewing repair order invoices for accuracy. Work in a fast-paced environment while following EH&S requirements and maintaining a clean work area.

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CarMax
CarMax
3 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver a customer-first experience that supports vehicle buying, selling, and servicing. Guide customers through sales, appraisals, test drives, and financing applications while performing accurate vehicle condition assessments. Manage inventory processes, handle administrative paperwork and payments, and coordinate service appointments by reviewing repair order invoices for accuracy. Work in a fast-paced environment while following EH&S requirements and maintaining a clean work area.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and document details for appraisals while communicating findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams.

Pay and Benefits

Salary: USD 21.5 - 32.3 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills to represent CarMax and build lasting relationships with customers.
  • •Integrity, respect, and teamwork in a fast-paced environment, balancing customer needs with business goals.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn