Customer Relations Executive

Ebury
Düsseldorf
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Relationship management","Problem-solving","Risk management"]

Manage a portfolio of corporate clients in Düsseldorf, executing FX hedging, payments, and cash management while upselling Ebury’s product suite. Collaborate with a sales team to support business origination, understand client strategies and industry needs, and position Ebury’s banking solutions against competitors. Drive KPIs across new and repeat revenues, churn reduction, and wallet share through strong client meetings and professional proposal delivery, while originating referrals and feeding product/tech teams.

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Ebury
Ebury
1 day ago

Customer Relations Executive

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Last checked: 6 hours agoStatus: Live

Job Summary

Manage a portfolio of corporate clients in Düsseldorf, executing FX hedging, payments, and cash management while upselling Ebury’s product suite. Collaborate with a sales team to support business origination, understand client strategies and industry needs, and position Ebury’s banking solutions against competitors. Drive KPIs across new and repeat revenues, churn reduction, and wallet share through strong client meetings and professional proposal delivery, while originating referrals and feeding product/tech teams.
Location: Düsseldorf
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of corporate clients, executing products including FX hedging, payments, and cash management.
  • •Upsell Ebury’s product capabilities and deliver a best-in-class client proposition.
  • •Collaborate with a sales team to assist in business origination and provide solutions using Ebury’s product suite.
  • •Deliver on KPIs such as repeat/new revenues, reducing churn, upselling/cross-selling, and increasing wallet share.
  • •Build and maintain client relationships via meetings and professional presentation of ideas, proposals, and updates.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Strong Financial Services experience in a sales or relationship management role, with an established network of contacts.
  • •Experience working with an FX institution and/or commercial bank, or selling financial instruments to SMEs and corporate clients.
  • •Solid understanding of relevant compliance requirements.
  • •Exceptional communication skills with the ability to win commitment and buy-in.
  • •Fluency in German and strong business-level English.
Experience:Financial servicesFXFintech
Education:
Skills:CommunicationNegotiationRelationship managementProblem-solvingRisk management
Languages:GermanEnglish

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn