OpenAI

3 months ago

Customer Success Manager, Ads Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Manage a portfolio of advertiser partners on OpenAI’s ads platform, guiding onboarding and campaign launches, analyzing performance, and delivering actionable recommendations. As a trusted advisor, you’ll collaborate with Sales, Product, Analytics, Policy, and Operations to grow partner value while upholding user trust and platform integrity.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
•Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
•Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
•Identify opportunities to expand partnerships through increased product adoption and incremental investment.
•Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.

Pay and Benefits

Perks:Relocation

Key Requirements

•3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
•Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
•Comfortable interpreting performance data and translating insights into strategic recommendations
•Experience with data querying (e.g. SQL, advanced Excel/Sheets)
•Clear communication and ability to build trust with both technical and non-technical stakeholders

Experience:3+ yearsAdvertisingAdtechDigital advertising

Skills:CommunicationRelationship managementAnalytical thinkingProblem-solvingAttention to detail

Tech Stack:SQLExcelGoogle SheetsOpenAI Ads Platform

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

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OpenAI

3 months ago

Customer Success Manager, Ads Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
•Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
•Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
•Identify opportunities to expand partnerships through increased product adoption and incremental investment.
•Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.

Pay and Benefits

Perks:Relocation

Key Requirements

•3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
•Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
•Comfortable interpreting performance data and translating insights into strategic recommendations
•Experience with data querying (e.g. SQL, advanced Excel/Sheets)
•Clear communication and ability to build trust with both technical and non-technical stakeholders

Experience:3+ yearsAdvertisingAdtechDigital advertising

Skills:CommunicationRelationship managementAnalytical thinkingProblem-solvingAttention to detail

Tech Stack:SQLExcelGoogle SheetsOpenAI Ads Platform

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor