Head of Account Management

Airwallex
Sydney
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 12+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Stakeholder management","Leadership","Analytical thinking"]

Lead and scale a high-performing Account Management team across SME & Growth, shaping GTM strategies, driving product adoption and revenue growth for Airwallex in Australia. You will coach 20 Account Managers and Customer Success Managers, partner cross-functionally with Product, Engineering, Marketing and Revenue Operations, and deliver measurable outcomes in customer success, retention and satisfaction from Sydney-based operations.

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Airwallex
Airwallex
7 months ago

Head of Account Management

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead and scale a high-performing Account Management team across SME & Growth, shaping GTM strategies, driving product adoption and revenue growth for Airwallex in Australia. You will coach 20 Account Managers and Customer Success Managers, partner cross-functionally with Product, Engineering, Marketing and Revenue Operations, and deliver measurable outcomes in customer success, retention and satisfaction from Sydney-based operations.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and inspire a team of 20 Account Managers and Customer Success Managers, fostering a culture of consultative selling, data-driven decision-making, and operational rigor.
  • •Develop and execute the GTM strategy to drive product adoption, revenue growth, and customer retention within the SME & Growth segment.
  • •Build and maintain strong relationships with key clients, serving as a trusted advisor and ensuring Airwallex solutions deliver transformational value.
  • •Collaborate cross-functionally with Product, Engineering, Marketing, and Revenue Operations to translate customer needs into product improvements and GTM initiatives.
  • •Set and report on team goals focused on revenue, product penetration, and customer satisfaction; track KPIs and implement training programs to enhance performance.

Key Requirements

  • •12+ years of sales or account management experience, with at least 8 years in leadership roles, ideally in fintech, payments, consulting, or investment banking.
  • •Proven track record of building and leading high-performing teams to achieve ambitious commercial targets in a high-growth environment.
  • •Highly analytical, with the ability to drive strategic planning, evaluate data, and make informed decisions.
  • •Deep understanding of the fintech and payments ecosystem, including relevant regulations and digital transformation trends.
  • •Exceptional communication, negotiation, and stakeholder management skills, with experience engaging C-level executives.
Experience:12+ yearsFintechPaymentsConsultingInvestment bankingHigh-growth
Education:Bachelor's
Skills:CommunicationNegotiationStakeholder managementLeadershipAnalytical thinking
Tech Stack:SalesforceSQLLooker

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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