Account Manager - Strategic Sales

Browserstack
Mumbai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Customer-centricity","Empathy","Communication","Relationship management","Negotiation"]

Strategic Account Manager in a B2B SaaS environment, owning a defined book of multi-product customers, driving expansion, renewals, and long-term value. You will engage engineering leaders and executives, coordinate cross-functional teams, and grow revenue through upsell/cross-sell while maintaining strong Salesforce hygiene and strong customer relationships.

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FursaFursa
Browserstack
Browserstack
5 months ago

Account Manager - Strategic Sales

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Source: Company careers pageValidated by: Fursa AI
Last checked: 36 days agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Strategic Account Manager in a B2B SaaS environment, owning a defined book of multi-product customers, driving expansion, renewals, and long-term value. You will engage engineering leaders and executives, coordinate cross-functional teams, and grow revenue through upsell/cross-sell while maintaining strong Salesforce hygiene and strong customer relationships.
Location: Mumbai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of strategic customers with accountability for long-term revenue growth and retention
  • •Drive upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios
  • •Engage engineering leaders, technical stakeholders, and economic buyers to reinforce value and ROI
  • •Lead regular in-person meetings, onsite visits, and executive engagements to accelerate account growth
  • •Maintain Salesforce hygiene to support forecasting and decision-making

Pay and Benefits

Perks:Health InsurancePaid LeaveRemote WorkHome Office

Key Requirements

  • •Bachelor’s degree required; Engineering / Technology background preferred
  • •5-8 years of B2B SaaS experience, with 2-3 years in farming / Account Management
  • •Demonstrated success achieving and exceeding expansion, renewal, and net revenue retention targets
  • •Recent experience aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
  • •Willingness to work region-aligned time zones, based on customer coverage
Experience:5-8 yearsSaaSEnterprise technologyB2B SaaS
Education:Bachelor's
Skills:Customer-centricityEmpathyCommunicationRelationship managementNegotiation
Tech Stack:SalesforceSaaSCRM

Company Brief

Browserstack
Provides a cloud-based web and mobile testing platform that enables developers and QA teams to test websites and apps across real browsers, devices, and operating systems for automated and manual testing workflows.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Mumbai, India
Founded: 2011
WebsiteLinkedIn