Consumer Contact Center Professional I

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Customer service","Communication","Problem solving","Risk awareness","Confidentiality"]

Handle inbound customer calls to provide accurate answers, resolve issues during the conversation, and avoid unnecessary transfers. Explain bank products and policies, educate customers, and perform up-sell/cross-sell based on needs. Manage risk and follow confidentiality procedures, accurately enter customer information into systems, and use computer tools for tracking and troubleshooting while continuously learning bank offerings.

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Fifth Third Bancorp
Fifth Third Bancorp
1 month ago

Consumer Contact Center Professional I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 31 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle inbound customer calls to provide accurate answers, resolve issues during the conversation, and avoid unnecessary transfers. Explain bank products and policies, educate customers, and perform up-sell/cross-sell based on needs. Manage risk and follow confidentiality procedures, accurately enter customer information into systems, and use computer tools for tracking and troubleshooting while continuously learning bank offerings.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Handle customer calls professionally and courteously.
  • •Provide accurate information and explain products and policies so customers can understand.
  • •Resolve customer questions during the call and, when follow-up is required, do so within the committed timeframe.
  • •Educate customers and convert them to self-service channels when possible; offer more cost-effective service channels.
  • •Enter/confirm customer information in systems and use computer systems for tracking, information gathering, and troubleshooting, while following confidentiality policies.

Key Requirements

  • •High school education or equivalent.
  • •Must be able to perform data entry and basic computer skills.
  • •Understand and respond to customer inquiries across one or more product categories.
  • •Excellent customer service skills, including the ability to clearly articulate and explain information.
  • •Previous customer service or call center experience preferred.
Education:High School
Skills:Customer serviceCommunicationProblem solvingRisk awarenessConfidentiality
Tech Stack:Data entryComputer systems

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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