SAP IT Mergers and Acquisitions: Senior Specialist Go-To-Market and Customer Success Integration

SAP
Sofia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: mastersSkills: ["Change management","Communication","Presentation","Stakeholder alignment","Independent work"]

Lead Post-Merger-Integration for Go-To-Market and Customer Success at SAP’s M&A IT team. Act as a subject matter expert for customer-facing processes, running As-Is and Fit-to-Standard workshops, translating requirements into functional/technical designs, and supporting user story alignment. Manage the GTM & Customer Success integration workstream, including planning, reporting, risks, testing, data migration validation, cut-over prep, and post go-live hypercare.

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FursaFursa
SAP
SAP
2 hours ago

SAP IT Mergers and Acquisitions: Senior Specialist Go-To-Market and Customer Success Integration

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead Post-Merger-Integration for Go-To-Market and Customer Success at SAP’s M&A IT team. Act as a subject matter expert for customer-facing processes, running As-Is and Fit-to-Standard workshops, translating requirements into functional/technical designs, and supporting user story alignment. Manage the GTM & Customer Success integration workstream, including planning, reporting, risks, testing, data migration validation, cut-over prep, and post go-live hypercare.
Location: Sofia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as a subject matter expert for customer-facing GTM & Customer Success processes, driving post-merger integration programs for acquired companies.
  • •Lead As-Is and Fit-to-Standard workshops; translate business requirements into functional and technical designs and align with SAP best practices.
  • •Manage the GTM & Customer Success integration workstream, including work planning, status reporting, risk/dependency management, and stakeholder alignment.
  • •Support testing activities, data migration validation, cut-over preparation, and post go-live hypercare to ensure stable customer support processes.
  • •Develop workplans and documentation (lessons learned, continuous improvement), including preparation of regular status updates and support for evolving M&A methods/tools.
Travel: Low travel

Key Requirements

  • •Master’s or diploma university degree (preferably Business Administration, Engineering, Information Technology or related), or equivalent training and experience.
  • •5+ years of professional experience, ideally in IT, IT consulting/application consulting (SAP, CRM, Marketo, Gainsight) or business process management for GTM and Customer Success.
  • •Experience and interest in strategic or transformational projects such as Mergers and Acquisitions.
  • •Excellent change, communication, and presentation skills, with proven ability to drive customer focus and business acumen.
  • •Experience and interest in agile methodologies, ideally Scrum or SAFe.
Experience:5+ years
Education:Master's
Skills:Change managementCommunicationPresentationStakeholder alignmentIndependent work
Tech Stack:SAPCRMMarketoGainsightAIScrumSAFe

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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