Barracuda Networks

1 week ago

Team Lead, Support Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Lead onboarding and continuous learning for the Technical Support organization while serving as a Technical Trainer within Barracuda Campus Learning. Manage a Technical Support enablement and training team, oversee ramp-up plans, and design and improve enablement programs. Collaborate with Support leadership, Product Management, Engineering, and Campus stakeholders to address skill gaps, keep content aligned with product updates, measure effectiveness with KPIs, and deliver training to customers, partners, and internal teams.

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and manage the Technical Support enablement and training team, including coaching, goal-setting, and consistent execution of onboarding and continuous learning programs.
•Manage day-to-day performance and development for direct reports, including 1:1s, feedback, and performance reviews.
•Oversee onboarding for new Technical Support hires by designing structured ramp-up plans and ensuring training outcomes meet readiness targets.
•Design, deliver, and continuously improve enablement programs and learning content for ongoing technical development across the support organization.
•Partner cross-functionally to assess skill gaps, translate learning needs into targeted training plans, measure effectiveness with KPIs, and deliver technical training for customers, partners, and internal teams.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceRetirementEquityFlexible TimePaid Leave

Key Requirements

•3+ years of experience in technical training, support enablement, technical support, or a related field, including designing and delivering onboarding or continuous learning for technical audiences.
•Strong technical foundation in networking and security with the ability to explain complex concepts clearly.
•Proven ability to create high-quality learning content, including instructor-led courses, self-paced modules, videos, and supporting knowledge resources.
•Excellent presentation, facilitation, and written and verbal communication skills in English, with strong cross-functional collaboration.
•Ability to manage multiple priorities and adapt in a fast-paced environment.

Experience:3+ years

Skills:CommunicationFacilitationPresentationCollaborationAdaptabilityPrioritization

Languages:English

Tech Stack:WindowsEntra IDActive DirectoryExchangeLinuxMicrosoft AzureAmazon Web ServicesKPIs

Company Brief

Barracuda Networks

Provides cloud-enabled security and data protection solutions including email protection, network and application security, and backup and recovery services for businesses, service providers, and government organizations worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Campbell, United States

Founded: 2003

Website LinkedIn

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Barracuda Networks

1 week ago

Team Lead, Support Enablement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and manage the Technical Support enablement and training team, including coaching, goal-setting, and consistent execution of onboarding and continuous learning programs.
•Manage day-to-day performance and development for direct reports, including 1:1s, feedback, and performance reviews.
•Oversee onboarding for new Technical Support hires by designing structured ramp-up plans and ensuring training outcomes meet readiness targets.
•Design, deliver, and continuously improve enablement programs and learning content for ongoing technical development across the support organization.
•Partner cross-functionally to assess skill gaps, translate learning needs into targeted training plans, measure effectiveness with KPIs, and deliver technical training for customers, partners, and internal teams.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceRetirementEquityFlexible TimePaid Leave

Key Requirements

•3+ years of experience in technical training, support enablement, technical support, or a related field, including designing and delivering onboarding or continuous learning for technical audiences.
•Strong technical foundation in networking and security with the ability to explain complex concepts clearly.
•Proven ability to create high-quality learning content, including instructor-led courses, self-paced modules, videos, and supporting knowledge resources.
•Excellent presentation, facilitation, and written and verbal communication skills in English, with strong cross-functional collaboration.
•Ability to manage multiple priorities and adapt in a fast-paced environment.

Experience:3+ years

Skills:CommunicationFacilitationPresentationCollaborationAdaptabilityPrioritization

Languages:English

Tech Stack:WindowsEntra IDActive DirectoryExchangeLinuxMicrosoft AzureAmazon Web ServicesKPIs

Company Brief

Barracuda Networks

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Campbell, United States

Founded: 2003

Website LinkedIn