Home Repair Dispute Resolution Specialist

Allianz
Brisbane
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: ["Communication","Negotiation","Stakeholder management","Analytical skills","Problem-solving"]

Manage customer complaints and disputes end to end for Home Claims, delivering fair, timely, and compliant outcomes. Conduct investigations, assess evidence, communicate with customers by phone and written correspondence, and negotiate resolutions for complex escalated matters. Partner with claims, operations, compliance, legal, and leadership teams to identify root causes and share insights. Ensure ASIC complaint handling and the General Insurance Code of Practice are met while continuously improving processes.

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FursaFursa
Allianz
Allianz
16 hours ago

Home Repair Dispute Resolution Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage customer complaints and disputes end to end for Home Claims, delivering fair, timely, and compliant outcomes. Conduct investigations, assess evidence, communicate with customers by phone and written correspondence, and negotiate resolutions for complex escalated matters. Partner with claims, operations, compliance, legal, and leadership teams to identify root causes and share insights. Ensure ASIC complaint handling and the General Insurance Code of Practice are met while continuously improving processes.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Manage customer complaints and disputes end to end to ensure fair, timely, and compliant resolutions
  • •Conduct thorough investigations, assess evidence, and determine balanced outcomes
  • •Communicate with customers via written correspondence and telephone interactions
  • •Negotiate resolutions for escalated and complex customer matters while maintaining positive relationships
  • •Analyse complaint trends and feedback to identify improvement opportunities and support best-practice complaint handling

Key Requirements

  • •Experience in complaints management, dispute resolution, customer advocacy, or insurance claims
  • •Knowledge of ASIC complaint handling requirements and the General Insurance Code of Practice
  • •Experience managing escalated or complex customer matters
  • •Strong analytical, investigative, and problem-solving skills
  • •Exceptional written and verbal communication skills
Experience:InsuranceFinancial services
Skills:CommunicationNegotiationStakeholder managementAnalytical skillsProblem-solving
Tech Stack:Microsoft Office

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn