Customer Solutions Advocate

Propose and document solutions for mid-stage, late-stage, and high-risk delinquent consumer accounts under direct supervision. Pursue communication with defaulted customers using manual or automated dialing to secure payment commitments, monitor accounts for alternatives to repossessions or foreclosures, and perform skip tracing to improve contact. Work in a call center environment using multiple systems, review performance metrics, manage escalated situations in compliance with risk and QA guidelines, and mentor peers as a subject matter expert.