AI Support Operations Specialist
Zinc
London
Workplace: HybridFull timeGBP 57,000 - 60,000 annuallyFunction: Data Science & Machine LearningSkills: ["Customer-centric mindset","Analytical approach","Test-and-learn iteration","Written communication","Documentation"]Own the acceleration of an AI-powered support experience by analyzing real chat and email conversation data to find where the AI underperforms. Write, test, and iterate prompts; design agentic workflows for account-specific requests; and define escalation trigger logic and templates. Maintain checks to ensure improvements don’t break existing behavior, document changes and results, and partner with Knowledge and AI leads plus engineering to ship end-to-end.
