Akima

2 months ago

Enterprise Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead enterprise end-user services across distributed, mission-critical environments. Oversee field services (break-fix and IMAC), mobile device management (MDM), IT asset lifecycle, and endpoint engineering including imaging, patching, and configuration management. Enforce ITIL v4 processes and ensure compliance with FISMA, DHS, and related cybersecurity requirements, while monitoring SLAs, performance reporting, and continuous service improvement. Coordinate with network, cloud, cybersecurity, and infrastructure teams and provide executive-level reporting.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and manage end-user services operations to ensure consistent, high-quality service delivery across locations.
•Manage field service operations including break-fix and IMAC, providing on-site technical support.
•Oversee MDM platforms and ensure compliance with Zero Trust, DHS, and NIST standards.
•Manage enterprise IT asset lifecycle (procurement, tracking, inventory control, refresh, disposal) and enforce endpoint engineering (imaging, patching, configuration baselines, endpoint security).
•Enforce ITIL v4 processes, ensure compliance with FISMA and cybersecurity requirements, manage SLA performance and reporting, and coordinate with network, cloud, cybersecurity, and infrastructure teams for integrated service delivery.

Travel: Medium travel

Pay and Benefits

Salary: USD 150,000 - 190,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

•Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
•Minimum of 10 years of progressive experience in IT operations, end-user services, or enterprise support environments.
•5+ years of experience managing enterprise field services and endpoint support teams.
•Demonstrated experience managing MDM platforms (e.g., Microsoft Intune or VMware Workspace ONE).
•Strong knowledge of ITIL v4 practices and endpoint engineering (OS imaging, patch management, configuration baselines, endpoint security).

Experience:10+ yearsIT operationsEnd-user servicesEnterprise support

Education:Bachelor's

Skills:Stakeholder communicationService improvementLeadershipOperations managementCompliance management

Certifications:PMPITIL v4 IntermediateAgile/ScrumMicrosoft Endpoint Manager / Intune Certification

Languages:English

Tech Stack:ITIL v4Mobile Device Management (MDM)Microsoft IntuneVMware Workspace ONEEndpoint securitySystem imagingPatch managementConfiguration managementZero TrustNISTDHSFISMAPowerShellAzureAWS

Company Brief

Akima

Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website

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Akima

2 months ago

Enterprise Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and manage end-user services operations to ensure consistent, high-quality service delivery across locations.
•Manage field service operations including break-fix and IMAC, providing on-site technical support.
•Oversee MDM platforms and ensure compliance with Zero Trust, DHS, and NIST standards.
•Manage enterprise IT asset lifecycle (procurement, tracking, inventory control, refresh, disposal) and enforce endpoint engineering (imaging, patching, configuration baselines, endpoint security).
•Enforce ITIL v4 processes, ensure compliance with FISMA and cybersecurity requirements, manage SLA performance and reporting, and coordinate with network, cloud, cybersecurity, and infrastructure teams for integrated service delivery.

Travel: Medium travel

Pay and Benefits

Salary: USD 150,000 - 190,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

•Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
•Minimum of 10 years of progressive experience in IT operations, end-user services, or enterprise support environments.
•5+ years of experience managing enterprise field services and endpoint support teams.
•Demonstrated experience managing MDM platforms (e.g., Microsoft Intune or VMware Workspace ONE).
•Strong knowledge of ITIL v4 practices and endpoint engineering (OS imaging, patch management, configuration baselines, endpoint security).

Experience:10+ yearsIT operationsEnd-user servicesEnterprise support

Education:Bachelor's

Skills:Stakeholder communicationService improvementLeadershipOperations managementCompliance management

Certifications:PMPITIL v4 IntermediateAgile/ScrumMicrosoft Endpoint Manager / Intune Certification

Languages:English

Tech Stack:ITIL v4Mobile Device Management (MDM)Microsoft IntuneVMware Workspace ONEEndpoint securitySystem imagingPatch managementConfiguration managementZero TrustNISTDHSFISMAPowerShellAzureAWS

Company Brief

Akima

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website