Strategy & Operations Senior Manager, Japan

Whatnot
Tokyo
Workplace: RemoteFull timeFunction: Strategy & Corporate DevelopmentExperience: 7-10 yearsSkills: ["Communication","Stakeholder management","Analytical judgment","Cross-functional leadership"]

Lead the first Japan hire for Whatnot’s Commerce Strategy & Operations team, setting strategy for post-purchase operations and driving scalable, high-quality experiences for Japanese users. Translate operational data and user insights into roadmaps and initiatives, own end-to-end execution with Product/Engineering/Operations, and lead cross-functional programs from problem definition through measurable outcomes. Build scalable processes and operating models and serve as a data-driven thought partner to senior leaders.

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Whatnot
Whatnot
3 months ago

Strategy & Operations Senior Manager, Japan

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Last checked: 58 minutes agoStatus: Live

Job Summary

Lead the first Japan hire for Whatnot’s Commerce Strategy & Operations team, setting strategy for post-purchase operations and driving scalable, high-quality experiences for Japanese users. Translate operational data and user insights into roadmaps and initiatives, own end-to-end execution with Product/Engineering/Operations, and lead cross-functional programs from problem definition through measurable outcomes. Build scalable processes and operating models and serve as a data-driven thought partner to senior leaders.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Manager level

Key Responsibilities

  • •Set and drive strategy for post-purchase operations, partnering with Product, Engineering, and Operations for scalable, high-quality Japanese user experiences.
  • •Translate operational data and user interactions into priorities, roadmaps, and initiatives to improve quality, speed, and scalability.
  • •Partner with the Global Commerce team to implement changes improving overall user experience, owning execution end to end.
  • •Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes.
  • •Design and implement scalable processes, systems, and operating models; continuously assess performance to improve efficiency, resilience, and user experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkHome OfficeWellness Stipend401kPensionParental LeavePaid Leave

Key Requirements

  • •7–10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations).
  • •Proven experience developing and executing strategies for scalable, high-quality operations in ambiguous, fast-paced environments.
  • •Strong analytical judgment to synthesize quantitative and qualitative insights into clear recommendations and decisions.
  • •Demonstrated success leading large, cross-functional initiatives from concept through execution.
  • •Experience with data analysis and reporting tools, including SQL and analytics platforms such as Looker, Sigma, or Hex (plus).
Experience:7-10 years
Skills:CommunicationStakeholder managementAnalytical judgmentCross-functional leadership
Tech Stack:SQLLookerSigmaHex

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn