Technical Support Representative

Qureos
Chicago
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer-focused","Troubleshooting","Problem-solving","Communication"]

Provide first-level technical support to customers and end users via phone, email, live chat, and remote tools. Diagnose and resolve hardware, software, network, and application issues, including account access help like password resets and installations. Document troubleshooting and outcomes in a ticketing system, monitor ticket follow-ups, and escalate complex problems as needed while educating users and maintaining product knowledge to ensure an exceptional customer experience.

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FursaFursa
Qureos
Qureos
3 days ago

Technical Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide first-level technical support to customers and end users via phone, email, live chat, and remote tools. Diagnose and resolve hardware, software, network, and application issues, including account access help like password resets and installations. Document troubleshooting and outcomes in a ticketing system, monitor ticket follow-ups, and escalate complex problems as needed while educating users and maintaining product knowledge to ensure an exceptional customer experience.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first-level technical support via phone, email, live chat, and remote support tools.
  • •Diagnose, troubleshoot, and resolve hardware, software, network, and application issues.
  • •Assist users with account setup, password resets, software installations, and system configurations.
  • •Document support requests, troubleshooting steps, and resolutions in the ticketing system.
  • •Escalate complex issues to higher-level teams and monitor tickets to ensure timely follow-up and resolution.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or equivalent required.
  • •Strong troubleshooting and problem-solving abilities.
  • •Excellent verbal and written communication skills.
  • •Ability to explain technical concepts clearly to non-technical users.
  • •Experience using ticketing systems and remote support software is a plus.
Education:High School
Skills:Customer-focusedTroubleshootingProblem-solvingCommunication
Tech Stack:Ticketing systemsRemote support software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn