Analyst/Sr Analyst, Customer Experience Programs (Fort Worth, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Analytical","Organized","Detail-oriented","Self-starter","Adaptability"]

Lead reporting and analytics for customer experience and commercial initiatives, improving transparency around resource utilization, finances, and portfolio risks. Provide insights and data-driven support for planning, prioritization, and tracking aligned to enterprise goals. Partner with product managers, product owners, and IT to deliver executive summaries, dashboards, and communications, while connecting product, finance, technology, and leadership to improve visibility, predictability, and decision-making.

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American Airlines Group
American Airlines Group
1 day ago

Analyst/Sr Analyst, Customer Experience Programs (Fort Worth, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead reporting and analytics for customer experience and commercial initiatives, improving transparency around resource utilization, finances, and portfolio risks. Provide insights and data-driven support for planning, prioritization, and tracking aligned to enterprise goals. Partner with product managers, product owners, and IT to deliver executive summaries, dashboards, and communications, while connecting product, finance, technology, and leadership to improve visibility, predictability, and decision-making.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and implement reporting mechanisms to improve transparency into resource utilization, finances, and portfolio risks.
  • •Provide insights and analytics to support data-driven decision-making at project and portfolio levels.
  • •Partner with Product Managers, Product Owners, and IT to provide monthly product support including executive summaries, dashboards, and communications.
  • •Proactively identify, assess, and mitigate risks within the portfolio.
  • •Support planning and initiative tracking, partnering with Finance and product leaders for budget alignment, forecasting, and status reporting.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •Bachelor's degree or equivalent experience/training.
  • •4+ years of relevant work experience.
  • •Effectively communicate verbally and in writing to a variety of audiences.
  • •Analyze information and concisely present findings and strategies to leaders.
  • •Develop and adhere to timelines while managing projects with minimal supervision.
Experience:4+ yearsTechnologyConsultingData analyticsEconomicsCommercial aviation
Education:Bachelor's
Skills:AnalyticalOrganizedDetail-orientedSelf-starterAdaptability
Tech Stack:Microsoft OfficeExcelPowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn