Mitarbeiter Customer Service (m/w/d)

DP World
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: certificationSkills: ["Communication","Team spirit","Problem-solving","Organizational skills","Resilience"]

Act as the central point of contact for warehouse customers, handling operational requests and ensuring on-time deliveries by coordinating daily order volumes between warehouses and transport partners. Plan and organize outbound shipments across national and international transport modes, align closely with warehouse operations and transport providers, and maintain high-quality customer, item, and master data. Resolve complaints and customer concerns, support customer inventories, and drive service quality through proactive communication and efficient process management.

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DP World
DP World
3 days ago

Mitarbeiter Customer Service (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Act as the central point of contact for warehouse customers, handling operational requests and ensuring on-time deliveries by coordinating daily order volumes between warehouses and transport partners. Plan and organize outbound shipments across national and international transport modes, align closely with warehouse operations and transport providers, and maintain high-quality customer, item, and master data. Resolve complaints and customer concerns, support customer inventories, and drive service quality through proactive communication and efficient process management.
Location: Germany
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the central point of contact for warehouse customers and professionally handle all operational requests.
  • •Ensure timely deliveries by coordinating daily order volumes between warehouse and transport.
  • •Plan and organize outbound shipments across different national and international transport carriers.
  • •Coordinate closely with warehouse operations, transport service providers, and internal specialists to ensure smooth processes.
  • •Handle complaints and customer concerns, maintain master/customer data quality, and support customer inventory activities while communicating proactively to drive service quality.

Pay and Benefits

Perks:Paid LeaveHome OfficeGym Membership

Key Requirements

  • •Completed commercial training, ideally in logistics, forwarding (spedition) or customer service.
  • •Work experience in customer service, preferably in a logistics or forwarding environment.
  • •Knowledge of dangerous goods (Gefahrgut) and a solid understanding of relevant regulations.
  • •Fluent German and good English skills in writing and speaking.
  • •Proficient with standard MS Office applications; hands-on, independent and solution-oriented working style.
Experience:LogisticsSpeditionCustomer service
Education:Certification / Diploma
Skills:CommunicationTeam spiritProblem-solvingOrganizational skillsResilience
Languages:GermanEnglish
Tech Stack:MS Office

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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