Customer Specialist

CarMax
Florida
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Relationship-building","Attention to detail"]

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through vehicle sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments, support inventory processes, and coordinate service appointments by reviewing repair order invoices for accuracy. Handle administrative tasks, maintain quality standards, and follow CarMax Environmental, Health and Safety (EH&S) requirements while working in a fast-paced, hands-on environment.

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CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Deliver a customer-first experience as a Customer Specialist in Training, guiding customers through vehicle sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments, support inventory processes, and coordinate service appointments by reviewing repair order invoices for accuracy. Handle administrative tasks, maintain quality standards, and follow CarMax Environmental, Health and Safety (EH&S) requirements while working in a fast-paced, hands-on environment.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document details for appraisals while communicating findings to Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong communication skills with confidence in representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkRelationship-buildingAttention to detail
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn