Customer Care Specialist (Full Time)

Lucid Motors
United States
Workplace: HybridFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer-first mindset","Empathy","Communication","Problem-solving","Attention to detail"]

Assist Lucid vehicle owners with technical issues spanning vehicle hardware and software. Triage and resolve customer support cases via phone, email, SMS, and chat, while maintaining accurate, privacy-conscious records. Create and update tech tips to strengthen the knowledge base, evaluate troubleshooting compatibility for new vs. updated technologies, and support system testing and process improvements. Build trusted customer relationships through empathy, ownership, and clear technical communication.

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FursaFursa
Lucid Motors
Lucid Motors
1 week ago

Customer Care Specialist (Full Time)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Assist Lucid vehicle owners with technical issues spanning vehicle hardware and software. Triage and resolve customer support cases via phone, email, SMS, and chat, while maintaining accurate, privacy-conscious records. Create and update tech tips to strengthen the knowledge base, evaluate troubleshooting compatibility for new vs. updated technologies, and support system testing and process improvements. Build trusted customer relationships through empathy, ownership, and clear technical communication.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer support cases by providing technical assistance through phone, email, SMS, and chat.
  • •Respond to customer concerns with urgency and ownership for resolution.
  • •Maintain the company knowledge base by creating, editing, and posting tech tips.
  • •Evaluate troubleshooting processes by assessing compatibility between new/updated technology and existing systems.
  • •Test system functionality to ensure vehicle components work optimally and maintain secure, accurate data and customer information.

Pay and Benefits

Salary: USD 21 - 25 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •2+ years of experience in technical support and troubleshooting.
  • •Availability to work weekends and flexible schedules; full-time attendance during the 3-week training is mandatory.
  • •High school Diploma or GED required.
  • •Excellent communication and technical comprehension skills with strong attention to detail and critical thinking.
  • •Proficiency navigating ambiguity in a high volume, high touch environment; familiarity with MS Office Suite (e.g., Outlook) and communication tools/CRM.
Experience:2+ years
Education:High School
Skills:Customer-first mindsetEmpathyCommunicationProblem-solvingAttention to detail
Languages:Canadian FrenchSpanish
Tech Stack:MS Office SuiteOutlookCRMMac OS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn