Mashreq

1 month ago

Manager - EDMS & BPM Support, Velocity Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Oversee production support for EDMS, BPM, and Velocity applications, leading a team to ensure reliable digital platform performance. Collaborate with development squads to implement best practices, monitor service health, and drive continuous improvement. Manage incident response, align with Agile and DevOps practices, and maintain strong client relationships to safeguard operations and service quality.

Location: Pakistan

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead and mentor a team of EDMS & BPM support specialists, fostering a collaborative and high-performing environment.
•Ensure timely resolution of production issues, prioritizing and managing resources effectively.
•Collaborate closely with development teams to identify and resolve system-related challenges, enhancing overall performance.
•Implement robust monitoring systems for proactive issue detection and efficient resolution.
•Document and communicate system changes, keeping stakeholders informed and aligned.

Key Requirements

•Bachelor's degree in Computer Science, IT, or a related field, with a strong academic record.
•Minimum 8 years of IT support experience, including 3 years in a managerial capacity, demonstrating leadership and team management skills.
•Proven track record in managing EDMS, BPM, and Velocity application support teams, with successful outcomes.
•In-depth technical knowledge of EDMS, BAW, and Microservices technologies, staying updated with the latest advancements.
•Exceptional problem-solving abilities, with a track record of troubleshooting complex issues effectively.

Experience:8+ yearsBankingFinancial services

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingStakeholder managementTeam management

Languages:English

Tech Stack:EDMSBPMVelocityBAWMicroservices

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 month ago

Manager - EDMS & BPM Support, Velocity Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Pakistan

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead and mentor a team of EDMS & BPM support specialists, fostering a collaborative and high-performing environment.
•Ensure timely resolution of production issues, prioritizing and managing resources effectively.
•Collaborate closely with development teams to identify and resolve system-related challenges, enhancing overall performance.
•Implement robust monitoring systems for proactive issue detection and efficient resolution.
•Document and communicate system changes, keeping stakeholders informed and aligned.

Key Requirements

•Bachelor's degree in Computer Science, IT, or a related field, with a strong academic record.
•Minimum 8 years of IT support experience, including 3 years in a managerial capacity, demonstrating leadership and team management skills.
•Proven track record in managing EDMS, BPM, and Velocity application support teams, with successful outcomes.
•In-depth technical knowledge of EDMS, BAW, and Microservices technologies, staying updated with the latest advancements.
•Exceptional problem-solving abilities, with a track record of troubleshooting complex issues effectively.

Experience:8+ yearsBankingFinancial services

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingStakeholder managementTeam management

Languages:English

Tech Stack:EDMSBPMVelocityBAWMicroservices

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor