Technical Account Manager

DataDog
Tokyo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Collaboration"]

Technical Account Manager to advise on technical support and product adoption for Datadog’s largest customers, analyze IT Operations environments, and drive value through configuration and feature guidance. Collaborates with product management, engineering, and technical services to identify new features while supporting pre-sales, post-sales, and renewal processes in a hybrid, global context.

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DataDog
DataDog
2 months ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Technical Account Manager to advise on technical support and product adoption for Datadog’s largest customers, analyze IT Operations environments, and drive value through configuration and feature guidance. Collaborates with product management, engineering, and technical services to identify new features while supporting pre-sales, post-sales, and renewal processes in a hybrid, global context.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Advise on technical support and product adoption for customers in line with pre-sales, post-sales and renewal processes
  • •Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
  • •Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • •Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • •Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEsppGlobal BenefitsOnboarding

Key Requirements

  • •Solid technical grounding and hands-on experience of IT Operations
  • •Hands-on experience with AWS, Azure or GCP
  • •Scripting experience in Python, JavaScript, Ruby, Perl, Go, PHP, or Chef/Puppet
  • •Experience with CI/CD tools (e.g. Jenkins, GitLab)
  • •Knowledge of containerization tools (Docker, Kubernetes)
Experience:CloudObservabilityIT operations
Skills:CommunicationProblem-solvingCollaboration
Languages:English
Tech Stack:AWSAzureGCPPythonJavaScriptRubyPerlGoPHPChefPuppetJenkinsGitLabDockerKubernetes

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn