Customer Service Representative I

Aon
United States
Workplace: HybridFull timeUSD 40,000 - 45,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Active listening","Customer service","Problem-solving","Accurate communication","Documentation"]

Handle inbound customer calls for debt cancellation benefit programs, providing excellent service aligned to client parameters. Initiate benefits (claims), process benefit-related transactions, and support work cancellation requests. Accurately identify issues, offer solutions or alternatives, and use active listening to confirm details and defuse situations. Document customer inquiries and actions taken to resolve complaints in a clear, organized manner.

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FursaFursa
Aon
Aon
2 days ago

Customer Service Representative I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle inbound customer calls for debt cancellation benefit programs, providing excellent service aligned to client parameters. Initiate benefits (claims), process benefit-related transactions, and support work cancellation requests. Accurately identify issues, offer solutions or alternatives, and use active listening to confirm details and defuse situations. Document customer inquiries and actions taken to resolve complaints in a clear, organized manner.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service for inbound calls based on client parameters.
  • •Initiate benefits (claims), answer questions, and handle complaints for debt cancellation programs.
  • •Process benefit-related transactions and work cancellation requests.
  • •Identify and respond efficiently and accurately to customers with solutions and/or alternatives.
  • •Document customer inquiries/complaints and actions taken to resolve issues clearly.

Pay and Benefits

Salary: USD 40,000 - 45,000 annually
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveTuition AssistanceCommuter BenefitsLife Insurance

Key Requirements

  • •Provide excellent customer service for inbound calls and deliver experiences based on client parameters.
  • •Initiate benefits (claims) and process benefit-related transactions, including work cancellation requests.
  • •Accurately identify and respond to customer needs with solutions and/or alternatives.
  • •Engage in active listening, confirm or clarify information, and defuse situations as needed.
  • •Bilingual (Spanish-English) preferred; college degree or equivalent work experience required.
Experience:Debt cancellationCustomer service
Education:Bachelor's
Skills:Active listeningCustomer serviceProblem-solvingAccurate communicationDocumentation
Languages:SpanishEnglish

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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