Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Interact with customers over the phone to understand banking needs and provide excellent service that drives customer loyalty. Resolve issues immediately, explain retail banking procedures and products, and clarify charges, fees, and procedures when necessary. Capture and report customer feedback to support product development, and convert customer interactions into sales opportunities to help meet financial targets. Operate within bank and Direct Banking Center guidelines in a call center environment.