Administrator, AACU Consumer Loan Servicing

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Excellent oral and written communication","Process improvement","Attention to detail","Self-motivation","Time management"]

Serve American Airlines Credit Union members by processing consumer loan adjustments, corrections, and insurance-related claims. Investigate and resolve complex loan and credit bureau issues, maintain general ledger transactions, and support servicing policies, procedures, and core loan system updates. Provide backup for the Consumer Loan Servicing Manager, handle escalated and ACD calls, and assist with training and documentation to ensure accurate, compliant loan servicing outcomes.

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FursaFursa
American Airlines Group
American Airlines Group
14 hours ago

Administrator, AACU Consumer Loan Servicing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve American Airlines Credit Union members by processing consumer loan adjustments, corrections, and insurance-related claims. Investigate and resolve complex loan and credit bureau issues, maintain general ledger transactions, and support servicing policies, procedures, and core loan system updates. Provide backup for the Consumer Loan Servicing Manager, handle escalated and ACD calls, and assist with training and documentation to ensure accurate, compliant loan servicing outcomes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Process loan adjustments and corrections.
  • •Research and resolve complex issues for consumer loans and member credit bureau disputes.
  • •Maintain general ledger transactions and perform record corrections.
  • •Maintain, update and test core system and servicing department policies and procedures related to loan processes.
  • •Handle escalated calls and support frontline staff; provide backup for the Consumer Loan Servicing Manager and assist with training.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED.
  • •Previous banking or Credit Union experience.
  • •Previous loan servicing or processing experience.
  • •Experience and knowledge of systems including Symitar, Synapsis, and Excel (Intermediate/Advanced).
  • •Ability to research, analyze, and report data with minimal guidance, communicate effectively, and work independently in a fast-paced environment.
Experience:BankingCredit unionLoan servicing
Education:High School
Skills:Excellent oral and written communicationProcess improvementAttention to detailSelf-motivationTime management
Tech Stack:Microsoft OfficeWordExcelAccessPowerPointSymitarSynapsisGeneral ledgerACDGAP claimsCredit bureau file maintenance

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn