Resend

1 day ago

Customer Success Engineer (Shifted Week: Tuesday - Saturday)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the front-line for customer requests, troubleshooting bugs and shipping scoped fixes for regressions. Convert recurring tickets into lasting improvements through documentation, product PRs, or agent updates, while training an AI support agent via prompt refinement, tools, and evals. Create guides and examples, spot customer “papercuts,” and advocate for customer needs. Work a shifted Tuesday–Saturday week fully remote across UTC-3 to UTC-8, with limited travel for offsites and events.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Be the front-line of customer requests.
•Debug, report, and ship scoped fixes for bugs and regressions.
•Turn recurring tickets into permanent fixes via docs, product PRs, or agent improvements.
•Train and improve an AI support agent by refining prompts, adding tools, and running evals.
•Create guides and examples, and proactively identify customer issues to advocate for customer needs across the team.

Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 140,000 annually

Key Requirements

•3-5 years of technical support or success experience.
•Experience scaling support at a high-growth company using automation and AI.
•Ability to handle and perform under customer pressure.
•Experience improving email deliverability.
•Comfort helping solve problems for developers.

Experience:3-5 yearsHigh-growthAutomationAI

Tech Stack:Next.jsPlainRaycastRetoolNotionAI

Company Brief

Resend

Resend provides a developer-focused email API and platform for building, testing, and delivering transactional and marketing emails with improved deliverability and developer tooling.

Industry: API Platforms

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Resend

1 day ago

Customer Success Engineer (Shifted Week: Tuesday - Saturday)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Be the front-line of customer requests.
•Debug, report, and ship scoped fixes for bugs and regressions.
•Turn recurring tickets into permanent fixes via docs, product PRs, or agent improvements.
•Train and improve an AI support agent by refining prompts, adding tools, and running evals.
•Create guides and examples, and proactively identify customer issues to advocate for customer needs across the team.

Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 140,000 annually

Key Requirements

•3-5 years of technical support or success experience.
•Experience scaling support at a high-growth company using automation and AI.
•Ability to handle and perform under customer pressure.
•Experience improving email deliverability.
•Comfort helping solve problems for developers.

Experience:3-5 yearsHigh-growthAutomationAI

Tech Stack:Next.jsPlainRaycastRetoolNotionAI

Company Brief

Resend

Resend provides a developer-focused email API and platform for building, testing, and delivering transactional and marketing emails with improved deliverability and developer tooling.

Industry: API Platforms

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn