Strategic Account Manager

Cloudbeds
Australia, New Zealand
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Relationship building","Communication","Executive presence","Cross-functional collaboration","Organizational skills"]

Own a focused portfolio of Cloudbeds’ largest and most complex hospitality customers across APAC/Oceania, serving as their primary point of contact and strategic advisor. Drive net dollar retention by identifying upsell and expansion opportunities while proactively reducing churn. Lead executive stakeholder relationships, run strategic business reviews, manage escalations with cross-functional teams, analyze usage trends, and support deeper product adoption through tailored recommendations and regular customer visits.

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Cloudbeds
Cloudbeds
1 day ago

Strategic Account Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Own a focused portfolio of Cloudbeds’ largest and most complex hospitality customers across APAC/Oceania, serving as their primary point of contact and strategic advisor. Drive net dollar retention by identifying upsell and expansion opportunities while proactively reducing churn. Lead executive stakeholder relationships, run strategic business reviews, manage escalations with cross-functional teams, analyze usage trends, and support deeper product adoption through tailored recommendations and regular customer visits.
Location: Australia, New Zealand
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a focused portfolio of Cloudbeds’ largest and most complex hotel customers in APAC as their primary point of contact and strategic advisor.
  • •Build trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits.
  • •Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies.
  • •Serve as a strategic partner by providing tailored recommendations to optimize revenue, operations, and commercial performance.
  • •Analyze customer data and usage trends, handle complex escalations with cross-functional teams, and synthesize customer feedback to share insights internally.
Travel: Low travel

Pay and Benefits

Perks:Remote WorkPaid LeaveLearning BudgetHealth Insurance

Key Requirements

  • •7+ years of hospitality industry experience in senior operational or commercial roles (e.g., Revenue Manager, Director of Revenue, Operations Manager, General Manager) in Oceania.
  • •Advanced understanding of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and property management systems (PMS).
  • •Deep experience in the Oceania hospitality market, including regional customer expectations and business practices.
  • •Exceptional communication with executive presence and the ability to influence and present at all levels of a hotel organization.
  • •Ability to learn technology platforms and translate technical concepts into practical, strategic recommendations for hoteliers.
Experience:7+ yearsHospitalityHotelsRevenue managementSaaS
Skills:Relationship buildingCommunicationExecutive presenceCross-functional collaborationOrganizational skills
Tech Stack:SalesforceSaaSPMSRMSChannel managersCRM

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn