Junior Customer Support Agent (night shifts only) - RiseGuide

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support specialist focused on helping RiseGuide users through email and chat, with a night-shift rotation and KPI-driven performance. You’ll learn product flows deeply, identify pain points, and contribute to improving support processes while delivering empathetic, customer-centric service for a global user base.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Be the voice and face of RiseGuide for users, responding to inquiries via email and chat (and later phone calls) and meeting KPI targets in a rotating schedule including night shifts
•Improve support processes by implementing small changes in macros and testing/launching new tools and workflows
•Gain deep product knowledge across all support flows, quickly mastering all processes, identifying pain points, and helping optimize the service for better ease of use and effectiveness
•Collaborate with cross-functional teams (technical support, product, and legal) to escalate complex issues efficiently and accurately
•Contribute to a customer-centric culture by maintaining high quality interactions and empathy in all user communications

Key Requirements

•3+ months experience in Customer Support (or related domain)
•Fluent English (B2+), comfortable with written and spoken communication with users worldwide
•Attention to detail when gathering information for escalation to technical, product, and legal teams
•Empathy and customer-centric approach, maintaining positive user experiences in challenging situations
•Strong adaptability for new flows, tools, or processes

Experience:EdtechConsumer software

Skills:EmpathyCustomer focusCommunicationAttention to detailProblem-solving

Languages:English

Tech Stack:Zendesk

Company Brief

SKELAR

Skelar develops cloud-native software solutions and developer tools, focusing on bespoke SaaS products and technical consultancy to help organizations build and deploy scalable applications and integrations.

Industry: Developer Tools

Website

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SKELAR

1 month ago

Junior Customer Support Agent (night shifts only) - RiseGuide

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Be the voice and face of RiseGuide for users, responding to inquiries via email and chat (and later phone calls) and meeting KPI targets in a rotating schedule including night shifts
•Improve support processes by implementing small changes in macros and testing/launching new tools and workflows
•Gain deep product knowledge across all support flows, quickly mastering all processes, identifying pain points, and helping optimize the service for better ease of use and effectiveness
•Collaborate with cross-functional teams (technical support, product, and legal) to escalate complex issues efficiently and accurately
•Contribute to a customer-centric culture by maintaining high quality interactions and empathy in all user communications

Key Requirements

•3+ months experience in Customer Support (or related domain)
•Fluent English (B2+), comfortable with written and spoken communication with users worldwide
•Attention to detail when gathering information for escalation to technical, product, and legal teams
•Empathy and customer-centric approach, maintaining positive user experiences in challenging situations
•Strong adaptability for new flows, tools, or processes

Experience:EdtechConsumer software

Skills:EmpathyCustomer focusCommunicationAttention to detailProblem-solving

Languages:English

Tech Stack:Zendesk

Company Brief

SKELAR

Industry: Developer Tools

Website